Cedar hill location is the WORST one ever. They give you old crispy hard wings and old brown or Burnt fries every time I come.
So I had been to this location before with no issue. Then this week I visit, and to start, the parking lot was a mess. I know this is more on the customers than the restaurant, but the dirty diapers on the ground were already a red flag. Upon entering, there was a weird a smell. I know a food establishment will always have different aromas in the air, but this particular time, the air smelled as if something had spilled and soaked into the walls. I decided to still oversee this, and as I entered through the second door, I saw a sign that read "Please seat yourself." This was not a major issue, as I understand that a place may be understaffed, but as I looked for a place to sit, I noticed that quite a few of the tables looked dirty. I turned around and there was a hole in the wall, and there was a trash all over the floor. I had never seen a BWW in these conditions. In fact, there was people standing in line to order food, almost as if it was a fast food restaurant. I don't know if it was just a bad day for the location, but I did not feel comfortable eating at the establishment and left instead.
Went for lunch, they had a sign that said seat yourself. Never seen that before but ok no big deal. Took forever to get served, they brought food out. 1 person at a time instead of all at once with lots of time between plates. We had to ask for drink refills and took almost 30 min to get our ticket. Place was understaffed. Won’t be back.
Our waitress was polite but we ordered our wings and she brought them out in about 5 minutes, I'm no Chef Ramsay but I know it takes longer than 5 minutes to cook chicken wings. No telling how long the food was sitting back there before they served it to us. Never going to this location again
I keep trying to give this location a chance when I come by to have dinner. This might be my last time I come to this location. My wings are always cold. Fries are fine. Drinks take forever. Not once do I get checked on to see if there’s anything else I need or if everything is okay. I hate complaining but I will call it as it is and this location is horrible.
The hostess with red hair ( I think her name was Deli) was so lazy and couldn’t even do her job. I’m sorry but she was getting dirty menus when there was clean ones right next to them. And she could’ve at least cleaned them which I’m sure is part of the hostess job. She was just talking and chatting and not seating people. Until her manager came and had to do her job for her. The tables were so dirty too.On a positive note, Melina who wasn’t even our server was so amazing. She took care of us and we weren’t even her table. She was truly doing more than her job requirement and you can tell she’s a good worker.Now to the food, y’all what is that in the picture. Literally the size of the stickers. Anyways I do not recommend going to this location.Truly only saw Melina and another girl doing their jobs. Everyone else was so bad.I don’t do this at all but I’m just so bothered that people like that are employed. If you don’t like your job then leave.
The staff was amazing with our big group of 25! Will definitely come back for our next event!
25 minute wait for a beer when we’ll staffed and only 10 tables with people. Wing got to the table before the beer. Servers were rude and could careless. Asked 3 people for ranch and carrots that weren’t brought out with our order. Managers seemed to care about the same. Been going here since they opened in 2005 or 2006. Never again.
I’ve been to Buffalo Wild winds plenty of times and have never had this big of an issue. The table was dirty, food took like an hour, and when the food arrived you can taste the mixture of spicy flavors. I’m one to clean my plate, but these wings were not even eatable. Lastly, it gave me a huge stomach ache.Don’t recommend this place at all.
We went there last week twice. The first night, the young lady was professional, respectful and attentive. We got what we ordered without any problems or easily rectifiable issues. The next night, the bartender (Brandon) was disrespectful and quite frankly his service was trash. Every time we have had him wait on us there has been an issue. There is always a reason we cannot get what we ordered without it being sent back or being plain wrong. Glasses are dirty and we’re met with his attitude or eye rolling when we ask for another beer. He is nothing like Arielle or Autumn.However this last instance was unacceptable. My partner ordered the same lemon pepper tenders she ordered the night before and received the tenders but with the seasoning in little cup on the side. She had never received the dry seasoning not already sprinkled on the tenders before. So when she brought it to Brandon’s attention, he reached in the tray, grabbed the seasoning and with a condescending look on his face poured the seasoning on her food right there at the bar and slid it back to her. Very nasty and rude. Needless to say, we were leaving. Who does that? Reaches in someone's plate and just tosses the seasoning on their food.The first manager was more focused on telling my partner not to use the word “shit,” (not cursing at her but cursing about the situation and poor service). She was not trying to hear the issue just focused on the use of the word “shit.” In the meantime, Brandon is slamming the food we left into the trash and pretty much blowing us off with his arm, like we did something wrong.The second manager gave us a bunch of lip service and basically acted like he didn’t know how to help the situation because he was focused on us knowing this was his first night there. We were pretty much WERE regulars there because we like that it is close and have good food and beer. But the whole situation and handling of Brandon’s behavior was disgusting. So if you go there beware of expressing your concerns about the food you‘re paying for because the employees are allowed to disrespect you at this location.