I ordered a large meat pizza for carryout. Total was $22.99. I picked it up, paid. Deal done, no tip. 2 days later, I got updated transaction notice on my account, they charged another $5 that was not authorized.Although the food was good, due to dishonesty with the extra charge, I will not be back.I caution everyone who pays debit or credit to watch your account.
I put in a order and my food was suppose to be delivered at 10:16pm I gave an extra 15 minutes before I called and they told me that my food was already delivered. I had been waiting and waiting and checked out outside. I have cameras, a ring doorbell and my neighbors do as well. No one ever showed up to bring out order. I have a whole family at home with toddlers asking for their food just to tell them we can’t get pizza because PIZZA HUT DELIVERY DRIVER decided not to deliver us our food. Terrible customer service.
Ordered online and the delivery time was supposed to be 30-35 minutes. After an hour, I called & was told that my order was out for delivery. After another 30 minutes, and still no order,I called numerous times and was hung up on. Finally my call was answered and I was told that my order was still out for delivery! I told them to cancel my order & refund my credit card. No apologies. They were rude and acted like I was bothering them. Terrible customer service. I asked the manager who the owner was & he said that he didn't know!Beware of this Pizza Hut!
My husband order 10 pizzas for a party and they gave me all cheese pizza NOT WHAT WE ORDERED. My husband called to ask for 80 dollars back and the guy told him he gave it back as credit and didn't. My husband then called back to calm it and then only gave a 20% credit back.This is not the first time this has happened to us they are always messing up out orders and never giving us the right pizzasIf I didn't have to even put a one star to put my post I wouldn't
When my husband ordered, they didn't offer any specials. He ordered 2 large simple pizzas and breadsticks and it was going to be 50 bucks. Cmon. We are used to the 5.99 specials. So I called back and low and behold what he ordered was only 10.99 each! Took over 20 dollars off. Then got the pizzas (after repeating the order my husband had already ordered and was already in the oven) and got a hand tossed pizza instead of thin crust... and my kids just don't like that. I didn't call and complain. But was annoyed for sure. We don't ever eat out. We were Celebrating my new job and first paycheck. My kids were excited to be able to eat out lol. Not so excited when the wrong order arrived.
I have enjoyed Pizza Hut pizza nationwide for many years. They are fairly consistent in taste when properly prepare. This store site did not prepare the pizza I ordered properly. It was ok but not good. The customer service is apathetic almost to the point of rude. It is not much further to the next Pizza Hut. I will be driving the extra distance for better tasting food and friendlier staff. The staff is usually a reflection of the manager. Better management will cull poor staff. Poor management will be friend the lack luster individuals and continue to let the poor service employees stay. The fish rots from the head down.
My order was missing part of it. I waited to pick up my pizza almost 20 mins in the drive thru and it was not hot when I received it. I also order a drink at the window I was charged and then handed the wrong drink when I informed the girl the replied with "oh yeah were out of that" I tried to receive my money back and she claimed to be unable to open the drawer and I would need to make a different selection.
When you forget an item, the store should have another driver send the item right away. I should not have to "drive to the store" to pick up my delivery order when their team members forgot half my order. To tell me I would receive a $10 credit for $16 worth of wings. Then fail to provide me credit for their mistakes. Will not be ordering from Pizza hut in the future.
Horrible reviews and no response from pizza hut! Will be looking for somewhere else to spend my money.Take care of our community plz!
After sitting in line for 30 mins at the drive through i pulled around to go inside to find out that the lobby was closed. so had to get back in line for another 15 minutes for them to not know where my pizza and breadsticks were. Probably not going back to this location.