I used to love OTB. This is the second time we have been to this location. First time was not great either.First we waited forever for our food and then it was cold. I paid a lot of money for combo fajitas. The shrimp tasted like steak. This means the cross contaminated my steak and Shrimp and cooked them in the same skillet??? YuckVery disappointed
Very mediocre at best. In all fairness, they were short staffed but this was not the only reason for the subpar performance. There were NO hosts/hostesses to greet or seat us. We seated ourselves. We waited for a long time for both our drink order and food order to be taken. We had to seek out and ask our server for additional chips and water. As suspected, the food did take a while to get (short staffing issue) but when it was delivered it was barely warm and you could tell that it had been sitting under the heat lamp for quite some time. I believe that once this place gets fully staffed with a good restaurant manager, it will be a good place to eat. Until then, I would recommend skipping it for now.
We were seated almost immediately, since it was after lunch rush. Our server took 10+ minutes to see us (who actually admittedshe was busy watching "Tiktok"), even though there was maybe 12 other people in the place (6 of them at the Bar). The food was quick and accurate, but a little saltier than I would have liked. We received 1 refill, and then our server disappeared. 20 minutes, and no refills later, I actually had to call the restaurant to get the bill. I could have easily walked out without paying, but I paid and tipped modestly. I didn't mind paying for the food, but I should have billed them for my time and their terrible service. You only get one chance to make a first impression, and the impression I have is that the kitchen staff is not bad, but the wait staff was beyond saving. Management must be lacking to allow this kind of behavior from their wait staff. I will not be returning.
Good help is hard to find. No bussers. No expo. One hostess. Restaurant was a total mess. Dirty tables everywhere. Floors needed tended. Never saw a manager.But Chloe. Chloe was our server and she and the other servers were giving their ALL to keep the customers taken care of. And we never heard her complain. She just kept at it taking care of her customers. It's people like Chloe that keep restaurants open.
The food was less than subpar and the service was inadequate.
My husband got his sweet tea, my kids and I didn't get drinks until my husband and my dinner came out. My kids dinner came after ours. My husband asked for black pepper it never came. Then the waitress puts a star where the suggested tip is. We usually tip 25-30%. She's lucky she got 18%. We won't go back.
On The Border offers a wonderful atmosphere but, in my opinion, that's about it. The food is on the same playing field as Taco Bell. I only went because my buddy likes it. I'm going to have to decline next time. My stomach can't take it ?
Walked in a couple years ago bad service walked in today still same bad service. Waited ho front for 8 minutes and never got seated. Servers were standing around just looking at us. Called the manager Rick and he did not care what so ever. Told me the restaurant is suffering from employee issues understaffed. As that might be the excuse today 2 years ago wasn’t the issue. As we have no issue at any other restaurant. Actually went down the street and was greeted with great management and seated right away.
Walked in, lots of dirty tables and floor. Made eating there sketchy. I could have walked out but I didn't. Food was not hot or even warm. Margarita was watered-down. My fault, I should have walked out when I walked in. Will not be back. The server was GOOD and very attentive.
My waitress Sarah did a wonderful job on the patio despite the restaurant being understaffed tonight. She was very polite to me and I had a fantastic experience dealing with her. I'll definitely come back again.