Waitress ,was tobe desired. Had to ask other waitress for coffee, told our waitress but did not get coffee until after we got food. Waitress did not bring food when it was ready so it was cold, silver was plastic with missing parts. Was a party pack.. ask for reg silver ware. Do not know if she was manager but the other waitress we saw them tak care of there customers.
Horrible customer service we were waiting on our drinks or to even have a waiter for 30 minutes! Then finally have a lady come up to us claiming to be a manager her name was Lexie apologizing for the wait proceeded to ask for our drinks then again waited for another 20 minutes for drinks just to have another young lady ask for our drinks again. Finally ordered our eggs come out really watery missing our toast and our appetizer we had ordered. My husband had to get up to get his own syrup while still waiting for our toasts, appetizer and napkins. We just got up to pay and she checked us out only to leave the cash register with someone else checking us out. It would be understandable if they were short staffed and a lot of customers but that was not the case at all ! This so call “manager” should be fired running a poor business and not taking the customers into consideration.
Shanda was our waitress, if you get her I'd advise you request a different one. Started when I ordered coffee, I had to ask for cream the second time she came back, it was never offered, but I didn't think much of that. She forgot several items on both my boyfriends and my plates. We were never offered refill on our drinks, except when we were done and the plates were stacked on the table, only I was offered a refill, not my bf who had been empty since just after the food was brought. We could hear every other table around us that she had also having problems. She sat customers as tables that still had dirty dishes on them, one couple sat and watched their child eat while they waited because their food was given to someone else, and another table had food items left out as well. Finally we were asked if we need anything else so I asked for the check. She gave it to us and I pulled my card out right away and had it ready, but she walked by the table roughly 6 times in the next 10 minutes without coming to us, so we asked another waitress to take our card to pay the bill. The restaurant was not exceptionally clean, not that I expect a lot from a restaurant made for children, and I understand they were likely short staffed, but there we opportunities I saw that could have been a little cleaner. Overall, Shanda was a terrible waitress. No she was no overly busy, because she had no urgency.
Breakfast was great, their coffee is really good it has a great flavor. Our waitress was rockin' it!! She was juggling so many things at the same time along with waiting tables, I told her she was doing a fantastic Job & it's not going unnoticed ✌️?
Food was decent, but they were extremely short staffed & the food was rang in individually as side items instead of the combo meals that we ordered. It took longer than it should of to get this corrected so we could pay and leave. Sadly, they weren't even busy. Less than 5 tables in the entire restaurant.
Food was excellent. Waitress talked a bit much tho lol overall great experience and will go dine again. The strawberry pancake balls were very good..
The servers and cooks were amazing. Our food was exactly as we wanted it.Our server actually gave us 2 dollars to try at the claw machine for our two year old daughter!I lost lol. Then the manager, Julia even gave my daughter a stuff toy she'd won earlier! It made my 2 year olds whole day! Great experience! Much appreciated.
Not a good experience with take out. I was given entirely wrong order. I took it back inside and they argued amongst themselves and then handed me 3 bags...The employees were more worried about placing blame on each other rather than ensuring I had what I neededI checked my own order, a second time and it was correct.
Great service! Tasha M. Was very attentive without being excessive. Highly recommended!
First off we love Dennys but that day was not one of their best and we totally understood because of there only being one cook and half the staff walked out..the manager was very professional about the situation..thank you :)