Sweet tea was great! Sadly, customer service earned one star. After waiting in drive through line for more than ten minutes behind two cars, I then paid for my order and waited another five minutes before I was asked to pull around front because my own was still cooking. After wasting another ten minutes I parked and went inside, waited on two employees to finish their personal conversation and was then asked how I could be helped. I asked how much longer it works be before my order was ready, he asked me ‘what order’ and after handing him my receipt he turns to the food prep counter and asks how much longer, cook tells him it’s been up ten minutes…READY FOR TEN MINUTES and the guy walked to an open box on the counter, put the item in the box that contained a now cold dinner roll and corn nuggets, and just turned and handed me the box. He said nothing. No apology. Nothing. But the tea was good!
Relaxed atmosphere and makes you feel like you are visiting a friend at home (but you still have to pay). Foods fresh chicken tenders are just that (tender). I've never tasted anything bad from this location.
I went in last night and they were understaffed. I get it. I called and the manager on duty and he apologized. Told me to come back the next day to take care of me. Aaron and his staff absolutely killed it when I came back this morning. Hands down best chicken in town!
The food was good and hot. It wasn't salty like most of the Chicken Express that I have been to. Prices are just a little bit high for a 2 pc and a roll. 4 stars
We were told there was no gravy, so we changed up the order a bit. No big deal. Ordered gizzards and was told we had to wait for fresh ones. Not a problem. We left to go grab some gravy from a business next door to kill time while we waited. We were impressed by Anne's attentive customer service when we returned, (she remembered our car and brought the order out quickly) and also pleasantly surprised to discover fresh gravy in the bag when we got home. Definitely will be back.
The staff was so nice, and my son and I had a great lunch. The meals were huge! We could have shared one.
The food was actually very good. I had my doubts when the ice machine was out of ice they had no Forks or straws. Employees were very helpful and getting some ice and forks for me from the back. But for some reason I still didn't stock the bins for the other customers.
I visited the Chicken Express located at 8551 Meadowbrook Blvd., Fort Worth, TX 76120 on Saturday, February 5, 2022. I had ordered the #4 Combo which included one leg, one wing, regular mash, roll, and a fountain drink. When I arrived home several minutes later, I decided to heat my food for a quick sixty (60) SECONDS. Before placing the box into the microwave, I peeled off the receipt that was placed on the top. For some strange reason, my instincts were telling me to stand at the microwave while my food is heating. In less than thirty (30) SECONDS, the chicken express box immediately burst into small flames. I called the restaurant and asked if their boxes are flammable as this should have not happened. Several things went through my mind as to how the box had caught fire inside of my microwave. My microwave is only three (3) years old and I've used the microwave a few times prior to the incident and I'm always cleaning the inside of my microwave because it's just me in the household. I wholeheartedly believe the chicken express box was faulty and/or laced with cooking oil.
Way, way, way over priced. Use to be the best chicken restaurant around. The warmest part of my meal was the tea. Come on Chicken E, get with it!!!
For one the prices have gone up quite a bit, the 4pc meal used to be around $7.30 now it’s almost $10, and for the way their food quality is, it’s definitely not worth it. Every time I come here the chicken and fish tastes as if it’s been sat out all day, I’ve never gotten hot meat here, it’s usually room temp and bland. What kept me coming back? I used to love Chicken Express and I have hopes it will be how it used to be, but everyone these days hire whoever and no one cares about the work they do anymore. So, I won’t be coming here anymore. The last straw was today, the fish was cold and so were the rolls…no more for me.