Do not give these people business! Workers are very rude and unprofessional don’t know how they’re even still in business. Do yourself a favor and stay away from here you’ll save yourself from headaches. Even the manager herself is rude.
I had been craving chicken all day but had to wait until my wife came home from work to get it. She got home around 9:30 and I went on my way in a great demeanor knowing I would finally eat what I had been craving after taking care of our 3 kids all day. I arrived at 9:45 which is late, but the store closes at 10:30 so I was hopeful they wouldn’t give me the run around. Unfortunately, they told me they had NO CHICKEN. NO CHICKEN at a place called el pollo loco. Their flagship menu item was the one thing they didn’t have. How are you going to name a place called the crazy chicken and not even have the chicken? Is that the reason behind it’s name? To drive you crazy when you order chicken? I rate this store a zero for inept management. 45 minutes before close and you don’t anticipate people coming by for chicken at a chicken place? My suggestion, close earlier with chicken ready and whatever money you lose from left over chicken, you make up for with less hours you have to pay out to employees for those dead hours which you ain’t making chicken.
Was starving stopped by and it took awhile to ordered chicken to go , dry no flavor rice too and the trash can was so dirty should of taken pictures and no customers wow
Mi fav Pollo bowl aunke aveces no me lo sirven igual y hoy probe el birria taco Rico pero no me dieron el consome
This place is always great. Great rotisserie chicken and mostly healthy options. Great drive thru option
Never had an issue, staff is always friendly, always fast service. Food good as well.
GREAT FOOD AT GREAT PRICES , TACOS AL CARBON ARE EXCELLENT .
Great service in drive thru,food well served and hot
The chicken is great. Food is fresh. But often cold. Dont forget to ask for salsa, etc
Food can be good when good but often inconsistent. Came to place an order at 9:30pm and said “sorry we are closing at 10pm until further notice” other times have shown to place an order around same time and have said “sorry we don’t have any chicken”. Understand that restaurants close at certain times for cleanup but don’t advertise times that aren’t aligned with actual hours to offer full service to paying customers.