The menu was so limited it was pitifulI wanted a grilled Caribbean salad but it along with most menu items are no longer available.I settled with their new brisket burger and it lacked any kind of seasoning. The precooked weight was supposed to be 1 lb. but the burger I received was smaller than when I cook 1/2 pound burgers at home. I thought the brisket would be better than regular hamburger but instead it was void of flavor.I didn't complain. I had a gift card for part of the bill but the terminal at the table would not read it. I had to wave down the waitress and she could not get it there also, so she took it to the back and came back a few minutes later. I finished the transaction at the table with the terminal. It just is extremely annoying and always takes longer than it should. It would not give a paper receipt as that is no longer an option unless you get the waitress that is now out of sight to get a copy printed, so I selected the email option.I left a review positive about every one who we dealt with. Mediocre about the food and poor about the check out process. I left the waitress a decent tip. I saw her ony way out and explained I thought she did a good job but how the company needs to get rid of the self pay terminals and bring back the food that made them great in the 1980s.A few hours later I checked my email and reading the receipt, the chili was a higher price than the menu. I had had enough. So I called to get it corrected. They took my information from the receipt and put me on hold for 20 minutes. I hung up and called back in. After a few minutes, the manager answered and asked if I was the one calling about the bill in an annoyed voice. She admitted they over charged us and said she was there all night and we could have talked to her, but I tried to explain we had no idea about the bill until I got the email copy. She kept saying, "Well you never talked to me". The real point is, she never went through and talked to anyone for the hour or so we were there. Yes I am upset over a 40 cent difference that really was magnified by how bad their payment system and menu have become. She said that was out of her control blaming a nation wide system outage, but that was not true for us as we were able to finish paying at the table terminal. I told her that felt like I was stolen from and I will probably not go back to this or any Chili's again. For many years we would go two or three times a week. It is sad to see something that was once great go so wrong. Goodbye Chili's goodbye.
We were there yesterday around dinner time. I’m really hoping that I don’t get her name wrong but our waitress’s name I think was Brooke. I explained to Her that I am a Vegan. I proceeded to order the Bean burger patty. She was very intentional in making sure that I was not eating anything that I should not have as a Vegan and very proactive in finding out whether there was egg in the patty. Sure enough there was ! I was so grateful for our waitress Brooke for being so intentional and proactive going above and beyond her job description. So from there we decided we were not going to eat there and went elsewhere. Brooke.. Thank you again ! You are a very awesome and amazing young lady blessings to you and your family ! ?
Been here a few times and every time has been bad! Last time we got sat at the bar while there was a highly intoxicated woman selling homemade beanies to every table. It was very uncomfortable being approached during my meal. This time we got sat at a dirty table with dirty menus! We then waited 15 mins for our drinks and our orders to be taken. Our food was cold and over seasoned, before we were even halfway done our waitress asked if we were finished and offered Togo boxes. She barely came to our table 3 times to take care of us. I definitely don’t recommend, you’re better off finding another food option.
There was a hair in my salsa and the waitress was so nonchalant that it seemed like this happens kinda often. We didn't make a big deal just asked for a new one and she was like oh, ok. And the food was average, but the salsa was like tomato water with a few chunks
I have been coming to this location for as long as I can remember and have NEVER experienced this bad of service before. My table and I waited 45 minutes BEFORE we even ordered. Also, we had to ask the waiter about our food because she was dodging us the entire night and she then preceded to tell us how she had to enter the food again. After an hour, our food came out but another waiter sat the tray down and never came back to pass the food out. We had to pass the food out to each other. Our food was not even good, some was cold and tasted old. It was literally hardly anyone here tonight and I do not have an understanding for trifling service. We even tried to talk to the manager twice and the manager never came.
It’s always a hit or miss and today was a miss. Today our waitress was Miranda and she started off strong but forgot about us. Drinks and appetizers came out but we had no silverware or straws. After like 30 min our order was finally taken and again we were forgotten: I was lucky to order another drink but my girlfriend wasn’t because Miranda hardly came to check on us. I would have loved a to go box but again Miranda never came to check on us. I finally gave up on waiting and paid with the machine and left.
Ugh. This location was far better about 2 years ago. We absolutely love Chili's & is always are go to place (with or without kids) but 2/20/22 was awful & disappointing. Im giving 2 stars because the waiter & servers were trying but everything just feel short of medioquer. The restaurant was not clean, as I walked to the restroom I could see into the kitchen & should have trusted my gut to leave then, prior to even ordering. Our waiter was servicing literally half the restaurant, which leaves me to believe they must be short handed. We had to remind him repeatedly for the things we needed. Only 1 of 4 plates were decent, which was the chicken tenders kids meal. The salads were brown, dressing was watered down, and the ribeye was grey/white and looked completely gross ( im still not sure it was even a ribeye) The shrimp pasta was dry, the small bit of sauce even smelled sour, so I didnt even eat. We were told our check would be discounted & we were actually overcharged by nearly $40 (i caught it before paying). Unfortunately we won't be going to this Chili's again.
Great service & great food, excellent company, my son!
Good day at chili's. We sat at the bar, Jesse was our Bartender and he did a great job. Very attentive and my Crown And Cokes were always on point. Good Job Chilis
You cant get a seating without waiting. This restaurant was at the most one quarter seated. We were told a 30 minute wait for 2 persons. The host almost wants you to leave. This is not the first time this has happened at this location. They just don't give a damn. Went across the highway to Cracker Barrel was seated immediately with twice as many seated than at Chili's.