It’s one of the biggest favourite places in Texas, it’s delicious and fresh bagels and different flavours, I liked the jalopeño cheddar bagel, bacon, egg &Tx loaded CC, wholly cheesesteak , they’re amazing definitely going back and order, recommended by friends:.
Met someone there but I didn't eat anything. However, it really smelled good in there and their menu was extensive. Will need to try something next time.
The whitefish sandwich is out of this world and probably one of my favorite sandwiches ever! Friendly staff, consistent and delicious food makes the short wait totally worth it! Couldn’t ask for more from my neighborhood bagel shop!
Customers service was great. Every seemed happy to be there. Bagels were awesome. Firm crust soft inside, glossy finish. We brought home plain, cinnamon, everything
Customers service was great. Every seemed happy to be there. Bagels were awesome. Firm crust soft inside, glossy finish. We brought home plain, cinnamon, everything
While the bagel is decent for Austin - the people are mean. It really ruins the whole experience and is totally unnecessary. Literally put me in a bad mood. Even on an "off time" during the week, the staff is still rude. It's not that hard to say hello, look people in the eye, and not be a total snark when speaking to customers.. This is the nth time it's happened and I'm over it. next time ill go to Einsteins.
I rarely write bad reviews because I truly don't wish to hurt a small business, especially when COVID has been so hard on them. Sometimes however, bad operators need to be called out. When you try everything to get it resolved and nothing improves, it's time.Wholy Bagel has good food and when they first opened, I went regularly. However, the service was often poor and after staff was rude to my 90-year old mother, so I had to complain. Someone working the store at the time was apologetic, so we tried again. I called to place a substantial catering order for a staff function and the person who answered the phone said "Can you call back later? We're really busy."Who says that?I tried to contact management and didn't hear back.So we went elsewhere and I haven't been back for a couple of years. Einstein's had closed early the other day and I stopped in to try to pick something up. There was one other customer in the shop, apparently waiting on an order.I assumed the one staff member out front was working on her order but it turned out he was cleaning something. He never looked up or said a word to me. Another person came out of the kitchen and started doing something with the coffee maker, also not looking up or saying a word to me. This went on for about 10 minutes and I really wanted to see how long they would continue without asking me if I needed any help. To my amazement, a third person came out of the kitchen, handed the woman in front of me her order, and went back in the kitchen ALSO without saying a word to me. The other two were still in the front area working on whatever task they had.So I literally stood there for 15 minutes and three different team members had no interest in helping me. I left and attempted to contact the owner via the website - AGAIN - but never heard back.This place may do well in the kitchen but the customer service is the worst I have ever encountered and every time I try to see if things are any better, it's more of the same. They continue to act this way and there is no indication it matters because it never changes.What a waste! You guys have lost literally thousands of dollars of business from me and for what? Because you can't train your staff to give the very minimum level of customer service, such as greeting someone who comes into your store and asking if they need help or responding to an email? This type of company culture comes from the top down. I have to assume you genuinely don't care.
Delicious New York style bagels. Love the lox sandwich. Always fresh and tasty!
I'm a huge NYC bagel fan. Even when I lived in DC, the bagel places didn't live up to the standard. Until I moved to Austin and found this place few minutes away from my house. To be fair, I haven't explored many bagel places in Austin yet. Honestly though, this is my favorite bagel shop on the south side rn. Staffs are super nice. Bagels are always good and their sandwiches are awesome. One thing I love about them is that they don't go cheap with cream cheese on your bagel. Their Lox and pastrami sandwiches are my favorites. Recommend getting an egg with your pastrami sandwich. It's really good.
Disappointed that when I got home my Ragin’ Cajun didn’t have turkey! I asked to sun avocado for cheese and when I got home discovered no turkey on my sandwich. That’s a big whoops and by now there’s not much I can do