Waterloo Ice House

8600 Burnet Rd, Austin - 78757
237 reviews
Family American
(512) 458-6544

I ordered Emily's Pan-Roasted ChickenComfort food at its finest. Skin-on Airline chicken breast seared and slow-roasted.The waitress was great, however I received the worlds smallest leg quarter, one thigh attached to a leg. I told her I was expecting the chicken breast and would like to order something else which I did. She brought it to the attention of the chef and he still said it was a chicken breast. The hippie salad was good but probably won’t be coming back.

My dinner was really good. (I had a chicken fried steak sandwich - not on the menu)My son had the patty melt, he was a little disappointed. The service was fine, however our server was new and had to check on several items. Overall it was a good dinner.

I used to really enjoy this place! The portion sizes were great & the cooks were amazing!! Now they are an order-at-the- counter place... And they no longer serve the sangria/margaritas that I adored having on a hot day.I don't think I have plans on coming back in the future, unfortunately. :(

Pretty decent food, had counter service when we were there. We were able to get some keto friendly meals, but they kinda got the orders wrong on the first try. They did correct them with no problem.

We have ordered To Go food on Saturdays for several months, our orders are always perfect, on time, and the food is delicious. We really appreciate the labeling of our food and the care taken to pack the to go bags. The staff is always extremely friendly and helpful, not dismissive of pick up orders like other places have been before. We always enjoy our experience here. The ambience of family friendliness, genuine southern hospitality, and good prices are a trio made in heaven.

Great place to grab a bit to eat with friends. Food was delicious ?. I'll definitely be going back

Yummy food, relaxed atmosphere AND they offer gluten free buns! They also were very thoughtful when packing my to go order and ensuring everything is correct. Appreciated their care!

I've been here on two different occasions one for lunch one for breakfast lunch and dinner definitely better than breakfast options. Service was okay the waiter forgot half of my order towards the end. Food was nicely portioned but very under seasoned. Nothing spectacular.

Went here tonight on 3/12! My boyfriend has the Texas Philly with onion rings and he couldn’t stop talking about how tender and delicious it was! I wasn’t very hungry and got the bowl of chicken tortilla soup and it was the best tortilla soup I’ve had in so long!!! Very satisfying! The staff was very attentive and we even got a visit from the manager to make sure we were enjoying ourselves. 5/5 will be back again!

This place is very close to my house so it's within walking distance and I like that they have outdoor seating. However, my last visit was horrible. The server hardly came to check on us and I think I got food poisoning from the quesadilla I was fine till I ate that. I'm so disappointed this place used to have great service and great food but now I'm not sure I will go back.