Menu is extremely unhelpful. There are three menus for boba tea, and if you don’t ask specifically for each ingredient individually you will order a “rose milk boba tea” and find yourself paying $6 for a cold tea with no sweetener, no creamer, and no boba. It is just cold tea. The staff is friendly but routinely seems confused by basic orders. I have been here multiple times with multiple baristas and each time it seems clear the training is failing the baristas; they do not seem to know what boba tea typically comes with and I walk away with something that is clearly different from the picture on the menu because I didn’t specifically ask to add something like dairy. Prices are not listed, and menu does not contain components- what is in a “red panda blastea”???
As a person who grew up with boba on the West Coast, the ordering structure is counterintuitive. My Texan friends assumed this was always how it was done, but it could truly be a lot easier and come out with better results. I've not had this issue ordering boba elsewhere in Austin.On my first visit I wanted to order black milk tea with boba (the most basic boba available). I had to explain (3 times) to the cashier because he did not believe it was a real drink. Each time I have visited afterwards, I try to order something on the menu and the barista does not seem to recognize even when I point to it on (one of the 3) menus. Each time I am asked to build my tea, using the "Art of Tea", and you have to specify each element that you want, even if it not an option on the build your tea list. You will end up missing a key part of want you wanted, no matter what.The menu size is tremendous and I really feel for the baristas. They have been handed an impossible task and seem overwhelmed by it. Also, you will not be able to see the full menu until you are actually ordering your items.
You can get pretty good tea here but to do so you have to ignore the flashing giant menu and essentially argue with the deeply confused or exhausted barista who is trying to sell you a cold, sugarless and milkless tea for 7 dollars. If you do not emphatically insist that boba tea should also include milk and boba, you will not get them, despite the fact that that is how boba works and that the image on the menu includes both. This is even if you order the name verbatim while pointing at the drink.I have been here so many times and its always the same, regardless of who is working here. For a long time, I thought it was user error, but no I've just entered the twilight zone of tea shops where it is impossible to get a drink. You may return here, thinking that surely things will improve but this is a trap. It was always be bewildering and half the time your order will be unrecognizable. It is not your fault. Do not return here. You deserve better.(Also an allergy risk as they regularly add or substitute ingredients without saying i.e. swapping dairy for non-dairy creamer etc. If you do go here, be sure to read the label on the actual drink before consuming)
Disappointed, got two mango smoothies as usual and came upon two big hairs in each. I think what happened is one of the girls hair must have fallen in the making causing hair in both drinks. It should be mandatory to wear hair nets to prevent this in the future. Displeased.
Terrible service . I Do not recommend it at all.I ask them if they could please warm up the milk since my son was sick with a cold and they refused to do it . Something so simple !!!!!!!! I asked for my money back and went to Coco’s cafe instead which I highly recommend it. They wam up the milk as I wanted . They were very sweet and willing to help.
I’ll give it five stars cause their drinks and desserts are delicious! However staff doesn’t seem too thrilled but I understand. So good!!
Friendly service and great drinks! Love the casual café space too.
i went here on wednesday to try a new boba spot out and i asked Katherine, the barista, for a recommendation and she was so nice and helpful! the service here is really great!! i tired the mango pineapple smoothie and it was amazing! i’ll definitely be coming back :)))
I had the Jasmin Iced Tea with cream. It was very good. The customer service wasn't the best, but I was able to look past that.
Tea is terrible and people here are super rude.I can't taste the tea flavor but the color food additive.Besides, not only drinks are bad but their service is horrible. They ask me to bring my service dog out and forbid me to pick up my dog just bc they think the dog will spread hair. But my dog won't shed. I couldn't even place an order with their bad design menu while they keep trying to kick me off. I need to ask them to let me finish the order and ill bring my service dog out... The woman was super mad at me...will never ever come back again!