Used to come here almost daily for a span of about 6 months in 2019. It was almost always the same 4 employees/managers working and they knew exactly what they were doing and never messed up orders or smoothies and were fast. Since sometime in 2020, this place has been a circus. Constant rotation of new employees, and they're all teenagers in high school or fresh grads. They don't know the menu and take forever to make anything, often getting orders wrong, and clearly don't care. Management is more interested in working in the back than helping teach their new employees how to do their job. It's a shame, because this place has good smoothies when they're made properly, but I won't be returning anymore. There are better smoothie shops that pay their employees well enough to retain the good ones.
Staff does not know menu. Restrooms should be reported for how filthy it is. Lots of staff. Useless. They ALL admit they don’t know how the app works. I haven’t been here since pre pandemic and I guess I’ll be going to Juiceland where the staff takes pride in knowing what is in their products. I will drive by SK and take a photo of the mess when I am in the area again. Laziness is not an excuse. And I have to be not lazy and go to Juiceland.
This location is so inconsistent. There is always something wrong with the actual smoothie let along the transactions. Last week the smoothie was so watery it tasted like strawberry milk, this week the gal checking us out didn’t know how to apply coupons for the gentleman in-front of us, and told us we couldn’t use our gift-card because SHE didn’t know how and we had to pay for it. The employees are not trained well and several times groups of teenagers have walked into the facility, and started making smoothies without washing their hands.
Arrogant and rude service!! The smoothies are average at best save, yourself from the experience it's not worth it.
Generally a pleasant experience with nice employees. However, hygiene is … questionable. I counted 4 teenagers texting and in what looked like their pajamas and not showered, constantly playing with their hair, no gloves, working registers and making the food. One of them was fairly aware and washed their hands.
Very rude , entitled young female works here,I literally would stop by three to four times a week here and as I have only 30 minutes for a lunch break I routinely would enjoy the smoothie because it's a great product, but the customer service is horrible. I routinely ask for the styrofoam cup because the plastic doesn't keep the smoothie long and when I asked for one when they didn't ask which I preferred;The young lady snapped at me by stating," you need to ask for one before we pour it into a plastic container, those cost money.". Smh.Completely entitledLook at my reviews, I give props to great service, this place doesn't have that. Take your money to other juice or smoothie places.
I love this place! Best smoothies and customer service! I'd recommend all day, everyday! Just go, you won't regret it!
Love the hulk and blueberry heaven ❤️
0/10 would recommend for anyone to visit here. I’ve only been here twice, and each time the staff has been rude, short, and disrespectful. Today was the final straw in going here, and I am only leaving this review so that others are aware of the abysmal service that this Smoothie King provides. Unfortunately, we were charged for more than what we had ordered, and let the employee making the drinks know. Before he could even respond, the manager just brushed us off as if that’s what we ordered. Instead of mitigating the issue, the manager proceeded to yell at us and tell us that she knew we left a bad review here before (which isn’t possible since it was only my second time), and that we didn’t need to come if we didn’t like the service. That’s fine, I still had to ask several times for my refund though (which is a problem). All this while the manager proceeded to berate me and proceed in bouts of unprofessionalism. I will be sure not to come here, and encourage others to do the same.
Frustrated with this location. You never know if they’re going to be opened. Hours say 6:30am - Got there at 6:25 waited until 7:20 watching customers come and go pulling at the door because no one ever showed up. Ridiculous.