Good food, drinks and a great atmosphere.
I went to a different location recently and remembered that their chicken tenders were the best I’ve ever had, the fries as well. So I went out of my way to order from this location and go pick it up. It was pretty pitiful. The fries are old and dry, the tenders did not appear appetizing at all and taste like grease, and some of them were hardly even the size of a tender. I was very disappointed in this experience and don’t plan to return to your location. Kind of made me nervous about other locations as well. It was not worth the money that I paid or going out of my way to get it.. was sloppy and low quality. You’re better off going to McDonald’s.
Wings were dry/ over cooked. I lost my appetite from waiting for my order & when I took my first couple bites. Waitress was super sweet & attentive even though food wasn’t great
Great service and great food. In that order.
Sooo... service was good. Our waitress was awesome. COVID is still making things a mess. I would assume a little short staffed in the kitchen. It took over an hour for our wings to come out. 20 traditional and 10 boneless. All cold. Cooked but cold. We sent them back and they fixed it... by recooking the same wings...ewww.The manager comped our check appropriately, but damn!
Went to buffalo wild wings it was great the wings were swinging and the beer was bearing which was. Yuengling glad they had that beer, it finally made it to Texas welcome brewery but anyway buffalo need to add more to the menu knowing it's a chicken and burger place might want to slide in some other goodies but we leave up to you keep up the good or should I say great wings.
UNBELIEVABLE experience. I placed an order online. After paying, the system showed it would be 1 hr and 43 minutes before my order was ready. I get that businesses are understaffed because of the pandemic, and I try to be really forgiving, but that long for 10 wings is ridiculous. I quickly called the restaurant to cancel my order. After repeating my name at least 5 times and being told an order wasn't received in my name, the clearly very bright employee was able to find my order. He said he'd cancel my order. I verified that I'd receive a refund and his response was "oh..yeah...you'd need a refund??? Let me get my manager". The manager gets on the phone and at first was very nice. UNTIL...She tells me that my order wasn't paid for. I tell her I most certainly had to put my card information in when I placed the online order. She puts me on hold to go check on that. When she gets back she says she cancelled my order and ask me to verify that my account wasn't charged. I signed on to my CC account and sure enough the card was charged. She then tells me to reverse the charge, I'd have to call the credit card or Google pay directly. At this point I lost it (not proud of myself) but clearly I wasn't going to get that money back from the CC company or from Google for this order without contesting the payment as fraudulent. She then told me that it was a 2 hour wait because I created "a future order". I most certainly did not, and told her that. I asked if she was telling me it wouldn't take 2 hours to get my order. She said "yeah we're busy so it probably will" (clearly she knew I hadn't "created a future order) Then she tells me if I would have called earlier she could have gotten me my money back. I remind her that I called immediately after placing my order, to which she responded "I wish you would have told me that earlier". I reminded her that I mentioned this to her and the prior employee as soon as I called. She just repeated that "she wish I would have told her sooner". I've never been so frustrated and even my credit card company is saying this isn't normal. I will NEVER deal with this franchise again...shady, shady, shady!!!
Both managers have poor customer service called to place an online order and one of the manager took the order acted like it was his first time ever taking in an order and the other manager on duty was just not polite at all just over all bad customer service from both managers in the other hand when I usually order there is another lady there who does such an amazing job and treats you like family when you go in to get your order now these 2 managers act like they don’t want to be at work and don’t even smile while taking your order if you simply do not like your job let someone else do it! Specifically being a manager don’t act like you don’t want to work there.
Part of my order was missing. When trying to call they keep you waiting in an automated system and nobody gets the calls. Sometimes I’ve received fries not fully fried, other very dry and “old” (like they have been sitting for a while). Not to tell that customer service is poor.I know this chain from other cities and it’s very good. Particularly in the state of Pennsylvania.My bad to have returned to the South Austin location. I do not recommend this restaurant.
Came in to watch the Cowboys game and I was not disappointed! Great feel and even better onion rings ??