Truth be told my food was absolutely fabulous! I had the buffalo wing fries except for without Buffalo I had garlic parmesan and a strawberry cake. It was well seasoned nice sauce everything about the food was delicious. However I went with some coworkers and their food was not right. When asked, Larry went back to correct the mistake but a woman who we later found out to be the general manager was very upset. She was in the kitchen yelling loud enough that we could hear her. My friend asked Larry to ask whoever was in the kitchen yelling to come out and speak with us. When asked who she was she said she was the GM and that she did not care if we filed a complaint. She was very rude talked over my coworker. my coworker was trying to tell her what was going on and she really did not offer a resolution. As if that's not bad enough she goes back in the kitchen and continues to talk about my friend even to the point where she said she could go eat somewhere else. I suggested that my friend kindly explain to her that as a general manager if she wanted to talk about one of her customers to do it quietly. My friend went up to the the counter and ask Larry what was the woman's name and she said her name was Shay. My friend quietly said hey I understand you're upset however as the customer I hear you out here continuously talking about me and Shay once again got loud yelling don't lie on me and you can make a complaint I already told you you can make a complaint. My suggestion as I suggested before is that customer service training is essential. I hope the owner of that establishment reads this review. You have a good thing going there with the food but customer service will certainly drive people away.
The cashier lady was awesome! But my wife ordered the Buffalo Chicken Salad. While eating the first one she found a hair in there. The nice lady gave her another salad. About 10 bites in she finds another hair. Luckily we were able to get our money back and left. Have to go find dinner somewhere else.
The food here is really good but it did take a while to get it. I am okay with that because it is made to order. We had buffalo shrimp fries(the bomb!) BBQ wings and a strawberry milkshake.The staff was friendly and accommodating. Will be back if we are in the area.
First time here on 7-2-2022..got 15 wings and fries, Buffalo hot and lemon pepper (wet). wings were thick and juicy and very good. The fries were also good with the Buffalo sauce.. only thing I didn't like was that the lemon pepper was a wet sauce, instead of a dry rub. It was to tarty for me and only ate like 2.. but will still most definitely go back for the Buffalo fries
We ordered fries and two orders of wings. The food was great, best fries! The order took a while to come out but it was worth the wait. The staff running the restaurant ran the place very well. I've never seen such a great crew work together so well!
Had the small buffalo fries. Staffer recommended the mango habanero and it was pretty decent. It wasn’t too spicy. I also had the Cinnamon Toast Crunch shake and had to send it back. It originally looked nothing like the ad on the window and they said “ yeah I forgot to add the whip and Cinnamon Toast Crunch topping. I asked for a spoon because I thought the cereal would clog the straw but they didn’t have any and it did. I used my fork to finish it up. Tasted a little like banana not sure what it was but flavor came together at the end when the whip mixed with the ice cream and cereal topping. I expected more flavor, service and value for the price you pay. I had to do a double take because one the employees made themselves a shake before they made mine and the had the straw in there mouth and was like I hope that isn’t my shake. I worry about the hygiene because I worked food prep before and we were never allowed to eat in the kitchen. I was the only one there when I order and felt like it took a little to long to prep the food. A customer that came after wait over 30 minutes and was asking for a refund because he was worried about being late to work. Was there around 3:17pm and you wouldn’t think that is peak time for a restaurant but if you make food for yourself before the customers that could be why it took so long.
First time being here, I asked what the best item was. She suggested the buffalo fries. Its fresh fries with chunks of breaded chicken covered with your favorite wing sauce and their special sauce. I ordered a small, about a handful of food. It was great! It was hot, the chicken was moist and the sauces were tangy. There dine in area was kind of bare, and the air was tuned down pretty far, but I think I'll be visiting this place again.
First time visiting! Ordered the choco banana shake and 10 piece traditional wings! Shake was on point, but the wings tho.... mmmm... left a LOT to be desired. Nice atmosphere, clean environment, looks understaffed to say the least. The wings could have been cooked a bit longer, and the pineapple jalapeno sauce I could barely taste on there. Prob wont visit again tho.
1 star Sign posted that food is made to order which I didn't see that until after I ordered so after waiting about 10 minutes I asked the lady how long does the chicken take to cook she told me 15 minutes so I waited 15 minutes I got my food and went to the parking lot. I took a bite of each item. The chicken wrap was cold the fries were barely warm. I THOUGHT THIS WAS MADE FRESH?????????. Even once you make the wrap with the lettuce tomato and sauce I would think that there would still be some kind of warmth to the chicken that you claim is freshly fried. it's not like my order had been sitting waiting for me to come pick it up. I was waiting right there and I remember thinking as I'm waiting for my order I don't hear nothing frying and sizzling so I feel like this chicken it been sitting the fries definitely had been sitting. As I ate right outside in the parking lot I got more and more annoyed. Chicken way oversauced and they forgot my ranch in the wrap. I was pretty darn hungry and didn't feel like dealing with the hassle of trying to go back in wait for them to make a fresh order so I decided to just call and voice my complaint over the phone. No one ever answered I was sitting right outside there were no customers waiting there's no reason they shouldn't have answered the phone. Very disappointed as I'm a first time customer. Oh I added 1 more star for the shake. Best oreo shake I've ever had.
Food was decent. Place seemed understaffed as it took quite a bit of time for a single entree to come out, plus I had to wait another 10 mins to get napkins that they didn't provide.... I might give this place another chance because the food itself was actually good. My advice is to call ahead and take it home rather than eating there.