The place doesn't look like the pictures online, but it is still somewhat clean, and the music is excellent. Now to the disappointing part, I asked for a flaming queso fundido, and the manager decided to present the plate as he trained a new server. He proceeds to grab the tortillas barehanded to put them on the plate and not only that but to roll them into a taco for my kid and me. I understand this was a kind gesture, but it is unsafe and nasty when someone touches your food. I took the taco from my child's plate and made him a new one. Surprisingly enough, I ate the food not to disrespect the gesture, but all this annoyed my mind and stomach. After the fact, I talked to the server that was in training about my concern, and she said she would speak to the manager. Hopefully, the manager changes such habits and protects his business from such malpractice.
**Check to see if you've randomly been charged again from this place at a later date.We went here for lunch on a work day. It wasn't busy but they were just opening so it was a little slow. The food was good and they seemed friendly. So our initial experience was a good one.Almost 2 months later, all 4 of us that went, who had all paid separately, had new charges on our credit cards from this place. It seemed odd that we all got charged (different amounts from our original cost) all within a 3 day span.We went in person to get it straightened out. The initial reaction of the owner was him telling us that he didn't get his money the first time, so he recharged us. We explained that we were charged the first time and this second time. We also showed him that they were totally different amounts.He was reluctant to help us and initially told us to dispute it with our credit card companies. His explanations kept changing and apparently this had happened with others. He eventually rectified the issue, but if we hadn't noticed the charges, he would have gotten paid twice!I can see errors happening but to have this happend to multiple people and then to not want to fix it and to basically blow us off - you work in customer service. The initial reaction should have been to apologize and find a solution, not tell us you didn't get paid so we should dispute it with our credit card companies.
Our dinner was good, the plantains could have been fried a bit more, but the tres leches cake was the worst thing my fiancé and I have ever eaten together. It genuinely made us both gag and he has an iron stomach. It tasted spoiled with a hint of freezer burn. I’m disgusted. Completely ruined my opinion on this restaurant.
My wife and I have been coming to Cafe Acapulco at least once a week for the last 5 or 6 years. To us two, there are only two "great" Mexican Restaurants in the City of Arlington. One is Acapulco and the other one is Mercado Juarez and Acapulco is the other one. The food and the service is great at both places, but the margaritas at Acapulco are truly outstanding. We go there so much that our children refer to it as "out second kitchen."My favorite plate is the "tres amigos" and they let me substitute one of the entries for a Salvadoran tamale. Great meal all around.
We had a large group on Christmas Eve, and we made the reservation several weeks in advance. We had a wonderful experience! Even though our reservation was towards the end of the evening, we never felt rushed or like we were an inconvenience. The server was friendly and attentive and made our evening special.
I ordered Uber eats from here and it’s Ahhh amazing!! I feel like I got the most food for my money in the history of me ordering Uber eats or any of them really! So much so I felt like the world should know. Yes my food portions were huge and the brisket enchiladas were stuffed so full! My ceviche tostada I had to use chips for my over full. Everything was absolutely delicious.
Both meals ordered were awesome. Their tortilla soup is loaded with so much variety and flavors! I was very satisfied with the friendliness and fast service of the staff. We will be back and will tell others to check them out!
So this place is usually amazing and quick but there are no kitchen employees at the moment and it take over an hour to get food and the food is not so great right now
This place was awful! After reading some of the reviews and checking out photos, I was pretty excited about driving clear across town to have a great meal. Needless to say we were let down big time this past Saturday! First indicator that we should've turned around was the lack of patrons. The salsa was pretty good, but it took nearly an hour to get our appetizers... it was only my husband and I, so we order the app platter and some papusas. The app sampler honestly wasn't bad, the papusas were AWFUL! It was literally some unseasoned masa with no cheese or pork... AWFUL! We ordered our entrees and after maybe 30 min of waiting, we asked about the wait to get our food and was told there was only one cook, the owner cooking all the food (remember there's NO ONE else there at this point but us... a part of 2!).. I really wanted to like this place, so I remained patient. When our entrees... well my entree finally came out, the plating was awful. I ordered "Jamie's Special" and my steak was literally as tough as jerky. We were told my husband's chimichanga was on the way... they were just "garnishing it". Upon arrival I immediately noticed chimichanga had a ridiculous amount of sauce poured over it. When my husband cut in, we see underneath this sauced mess the most burnt "chimichanga" ever... yes... BURNT! By now, I was completely over it. I told our server to take the tamale I ordered but was never brought out off our bill and we sent his plate back. She immediately brought the bill after telling us she also would not have eaten the chimichanga either. She then tells us "not rushing you, but I'm in a rush to go pick up my brother, so do you mind paying?...but there's no rush for you to leave." SERIOUSLY! We waited over 2 hours for apps and food we could not even eat, then was hurried to pay the bill! To be told the owner was cooking and he was comfortable sending the horrible quality (and burnt) of food out his kitchen is a huge disappointment! I can honestly say I've never experienced service this awful ever from a restaurant, and NEVER again would I ever patronize this place or recommend it to even a stray hungery dog!
Food was NASTY! Drinks and service were efficient.