We usually have a good experience coming here from out of town, not recently. Tried ordering a tall coffee but was told the grinder was broken. Was given an Americano which tasted like watered down coffee. Yuck.Same thing w the Starbucks down the street.What in the world is going on? You’re a coffee house but yet can’t serve coffee?
I believed that I was making a simple request when I was ordering a royal English breakfast tea with steamed whole milk and a pike coffee with steamed whole milk. The barista cashier informs me there is no milk and I thought that was ridiculous being its a coffee shop but no big deal. I changed it to half and half. Approximately 20 minutes later no coffee and the person behind me just received their beverages. Finally I get my coffee and they are still making the tea with steamed whole milk or so I think. At about the 25 minute mark I just tell the cashier to give me the hot tea plain. What I saw behind the counter was no teamwork and chaos. If your the cashier and you see your baristas busy then make the coffee and tea for them so all they have to do is add the creamer. Don't whisper in their ear another order that's already 20 minutes late that someone else failed to do. I would have asked to speak to the manager but after seeing the chaos of their store I felt it pointless. I hoped maybe a district manager would see the reviews and take a hard look at this place.
Who doesn’t love Starbucks? Their mobile app and ordering experience is great, especially when you’re on the go. I like that you can order your coffee all kinds of different ways (e.g. Red Eye, Black Eye, etc.)
Horrible and atrocious customer service. The coffee wasn't too hot so I asked them to remake it. The man at the counter ordered to just add hot water to my coffee. Terrible and worst customer service ever. This was when it wasn't too busy. Imagine what happens when they are busy.
There’s probably one Starbucks corporate store that knows how to make their own drinks this one did my drink wrong twice and it’s literally the drink of the month a picture of how it’s supposed to look is on their menu it baffles me! I work at a United Starbucks for about two weeks and I know how to make cold foam right! Get your staff trained right!!!! Goodness paying for the wrong drinks is kinda messed up because Starbucks isn’t the cheapest place to go!
Called and told them and they had nothing to say . Hair in the coffee , never going back
Fri Dec 10 i order online a sandwich to pickup at 2:42, walk into store no greeting but little kids or your employees were playing around, finally after 5 minutes she finally asked what I needed….had online order to pick up and guess what….not made just hold on…..nah…..it was a gift card so you’ve lost a potential customer….threw card away so your up $10 Starbucks….get a new crew
I’ve been to all the Starbucks in town and have never had a bad experience! My order has always been spot on! My fav is the Grand street location! Love the staff there and I always have someone to laugh with!!!
My husband Ordered a Venti matcha tea and a couple other things for me through Uber eats to surprise me, Imagine you pay for a large drink and it’s not even filled to size. What’s the point of paying for a bigger drink if it’s won’t be full? :(
Unfortunately, this used to be one of my favorite stops and I ordered a ventu drink and met have gotten 6oz of liquid because they filled out up with ice. So 6 bucks for starbucks ice. Ridiculous. I called and the shift manager didn't gave time to talk to me she was carrying on conversations with people in the lobby. There are plenty of other starbucks to choose from. It won't be the one.