Every time we come here there is some sort of problem with the employees. This time they couldn't give me a quart of the ice cream I get every time I go. Made it sound like it was an issue if not having the right tub to put it in, but was extremely rude about it and refused to help us out in any way or just simply use different bowls/tubs to do the exact same thing. Something that is on the menu. Just a continuing ongoing management problem that they don't seem able to fix. Didn't get my business today and will not any longer in the future. Update: went to the one off of Soncy and they were WONDERFUL, did exactly what the other store wouldn't do for us and had great customer service as well.
Worst customer service experience in my life. Actually, refused to serve me & my family @ 2823 Western Ave., Amarillo, TX. I thought they served all types of customers?? Aren't they inclusive?? Nope!! What a facade. I don't know how many violations just occurred? How is Dunkin still in business?
Didn’t have any waffles cones :/
Baskin Robbins did a great custom ice cream cake ordered online and easily picked up in drive-thru. Also had a pretty good cold brew with sweet cold foam from the combined Dunkin’ while there.
Must be poor management. No longer have cookies or brownies, were out of bananas, then we try to order sundaes they were out of strawberry ice cream. So I ask if they can just use vanilla ice cream, and add the strawberry toppings and they tell me they don’t have that either. ??♀️ They also weren’t very friendly, and then at the end when we went to get the order they gave us the fudge sundae we ordered but forget to give me my ice cram cone.
I was really disappointed this morning when I ordered a large peppermint mocha and drove off, just to realize the cup was 2/3 full. The coffee tasted great, but I paid for a large.
I don't like the customer service
9/15/2020 5:30PM No one was ahead of or behind me in line in the drive thru (lobby is currently closed - to order an ice cream cake for an adult birthday. The store had a chocolate cake with mint chip ice cream, exactly what I wanted. When I gort to the window the cake had adorable but very childish colored frosting decoration. I asked if I could order a cake to be picked up the next day. The young lady assisting me said "you can order it online". I asked if I could order it now (at the window). She made it very clear it was an imposition. I politely asked again and she just smiled and saidf "well I would have to find the book and look up the cake..." She did not want to be bothered. I came hgome, attempted to contact the store by telephone and there was no answer. I've shopped this store many times but this will eb the last. The ice cream is great and I'm very disappointed.
I really like their donuts as well as the Charli drink. The Charli drink is AMAZING
My first Doordash purchase near the beginning of the pandemic was an ice cream surprise for my family. I order 5 ice creams with cones and I assumed the ice creams would be delivered in cups and cones on the side, but I assumed wrong. The driver came with ice cream dripping down his hands and apologized, stating this how it was handed to him. He said he would cancel the order and again first doordash purchase because apparently it does not go that way. I contacted doordash customer service and I couldn’t get anything. So I contacted Baskin Robbins but they never answered the phone. So I just took the $25 loss, I figured everyone was trying to figure this out. Oh and the delivery was supposed to be contactless FYI. I just gave the driver napkins and declined the ice cream. Yesterday I went to Baskin Robbins & checked the closing time 10pm and grabbed my mom and headed across town. Unfortunately I arrived at 9:10pm & it was closed. No closure signage or anything. And I wasn’t the only customer thinking it was open. I am just disappointed in the lack of customer service. First I lost my money & now my time.