made an online order and was called back a few minutes later. they were out of bacon, cheddar cheese and pepperoni. ok, no biggie I adjust our order. When I get there to pick it up, someone had taken our order and the kid at the window wanted me to take the wrong order like it was my problem someone took the wrong order. I told him no, I needed the correct order. they were just going to have to remake it. finally get my order and I'm missing a kids meal and 2 of the sandwiches were still wrong. Finally get 4 sandwiches, (2 of them with the wrong toppings) and still have to ask for the rest of the kids meal. The kid just seemed so lost as what to do In such a situation. very frustrating as a customer. I ordered online so it would be ready when I got there, waited 20 minutes and STILL left with the wrong order!!
made an online order and was called back a few minutes later. they were out of bacon, cheddar cheese and pepperoni. ok, no biggie I adjust our order. When I get there to pick it up, someone had taken our order and the kid at the window wanted me to take the wrong order like it was my problem someone took the wrong order. I told him no, I needed the correct order. they were just going to have to remake it. finally get my order and I'm missing a kids meal and 2 of the sandwiches were still wrong. Finally get 4 sandwiches, (2 of them with the wrong toppings) and still have to ask for the rest of the kids meal. The kid just seemed so lost as what to do In such a situation. very frustrating as a customer. I ordered online so it would be ready when I got there, waited 20 minutes and STILL left with the wrong order!!
3 people working here and all took smoke breaks out back at the same time. 5 customers showed up while out back smoking. 2 customers left when on 1 came back in to work register. Poorly managed and no ice in ice machine. I have visited this place before and never had any issues. Staff needs to have some urgency in working here. Floors are dirty and maybe they need to be re- trained.
Terrible experience. Service and food both bad. For example, I ordered the steak and cheese. Every steak and cheese sandwich has the meat chopped up. Not this one, it was layers of Steak Ums.
The past several times, they are out of supplies - meat - and unable to fulfill requests or online orders. Online orders are paid for online prior to pickup. They will also quote how long it will take to complete but they always take longer. Did not enjoy soggy wet bread.
I was the 2nd person to order my food, while 1 table eating. Then the lunch crowd hit. I still had to wait 35 minutes for 1 medium meatball sandwich. A few dine in orders were getting theirs before I was able to get my Togo order.
this location is constantly out of ingredients and I understand there's a supply chain shortage but I've never been in there once where they actually had everything you need to complete at least one of the sandwiches.
I hate to do this but enough is enough. I have been a loyal customer since the one in Alvin opened. Every Monday. Since then, it has been a 50/50 hit or miss. They are constantly out of something (ham, turkey, bacon, bread, or pickles) it is such a let down. When they do actually get it right, it tastes great. But it's rare. The staff would be a 3 star. Some seem to care while others don't. But, being short staffed is on them, my daughter applied to work there and didn't hear from them. Prices went up which is disappointing.
This place has gone downhill. Drive thru takes forever. I had 2 cars in front of me and it took over 30 min
Not good. I was told up front that there would be a wait. Was quoted 20 to 30 minutes for 2 sandwiches. It took over 50 minutes. They explained that 2 people had called in and they were getting overwhelmed with online orders. I blame the owner or the GM. Why didn't they come into help or turn off online ordering, yes you can.