Good service but their WIFI has changed. Pretty slow
I'm a new Starbucks convert, but I reguarly go now. Every store I've been to has been outstanding when it comes to friendliness and customer service, with the exception of this one. Want to be the only one standing at the counter and still be ignored? Here ya go!Want super slow service because the staff is too busy chatting amongst themselves? This is definitely the location you want to hit up. Want to have your order repeated back to you, but yet be made completely wrong and left sitting on the counter while you continue to wait? I think you see where I am going with this.Yes, they offered to re-make my drink, but they had wasted enough of my time and I got a refund. NEVER EVER will I return to this location. It's not representative of the brand at all.
Sloppy looking drinks.
I usually go to Twin Creeks Starbucks. The service there is awesome.On average I spend 30 to 50 a day on Starbucks. I have gold cards for myself, my elderly mom and my two teenagers. However they ran out of my tea due to a shortage so for 1 week I have been going to Krogers Starbucks which benefited great;y by me going because I spend a ton of money in the store. Anyhow I purchased my tea and I always go back for a refill. I asked her if I could get my refill or did I have to wait. She was very ugly and treated me like I was trying to get a free drink. She even said, Didnt I give you a free tea the other day?' If your a VIP on the Starbucks app and you can order a premium drink then you can get a refill in the same visit. The store rings it up as a refill and the app (not the store) takes it off. Im not sure why the manager was so ugly about it but she seemed to think I just wanted free drinks. To treat a good paying customer like they are trying to be deceptive is a bad business practice!
Manager was on ohone and did not come to help.
Christian is really rude no customer service.
Christian is really rude no customer service.
The barista charged me for a grande that I had ordered but made me a tall drink. She recognized she messed up after she made it and I politely asked if she could just refund me the difference and not worry about making a new one. She called the manager over that said they don’t do refunds and won’t make me another drink. Only giving two stars because the barista seemed like a nice lady that made an honest mistake and the drink tasted great, but the manager is ridiculous. Never again coming here
Got there at 8-15 waited 20 minutes for the barista to tell me sorry we close at 8:30? Where he clearly saw 3 people standing to be served for 15-20 minutes! Ridiculous!!
Got there at 8-15 waited 20 minutes for the barista to tell me sorry we close at 8:30? Where he clearly saw 3 people standing to be served for 15-20 minutes! Ridiculous!!