This DQ posted an ad and promised that if anyone came in and mentioned their ad today on FB, they would get a free cone. There was NO mention of any limitations to how many people in a group could mention the ad for a free cone, nor was it mentioned that a purchase was necessary at all. That has since been updated to purchase necessary. Fact is though, there was NO fine print restrictions prior, and they should have honored what they advertised. Instead they said we could still get one free cone for our group of 6. It was hugely disappointing and embarrassing in front of my children, who were very excited to get free ice cream. They should honor their commitments as a matter of decency and good faith to their customers. Now they are just liars. We will NOT be returning to the DQ, which was a family favorite of ours, ever again due to their lack of honoring their printed promise to their customers and the embarrassment they subjected us too as customers.
1st we asked for tater tots which she said they had and I asked if we could do chili and cheese on the tots and she said we can’t do that. We only have chili cheese fries …. ??? So we can add chili and cheese to fries but the tots?? Ok whatever…Got to the window and they didn’t have limes to make a cherry limeade so they gave us cherry sprite. Cool no problem.Got halfway home and realized they did not do our order correctly. We asked for jalapeños on our burger. Cherry Sprite was watered down and the diet Dr Pepper was regular Dr Pepper.(I’m diabetic)Went BACK thru the driveway and informed her the order was incorrect. Now we have had our hands on the burger checking that it was correct. She tells us in order for her to make another burger she has to have the other back. That alone is the most UNSANITARY thing ever. She took that burger back just to throw it away. Whhhy?? Another reason I have so much respect for how Chik Fil A operates.How you make that right is to tell the customer first, you’re sorry for your error. Ma’am/Sir go ahead and keep that burger and let me get you the correct one.She went and had another burger made and in the background tells them AND MAKE SURE YOU ADD JALEPENOS.We get the burger back again and NOW IT DOES’NT HAVE CHEESE!!!!!!!!My husband kept the Dr Pepper and I gave the watered down cherry sprite and asked for unsweet tea.. got down the road and it’s SWEET TEA.9,432 JALEPENOS later.Disgusted with this experience all around. I NEVER take the time to leave a review but this one had to be told.Just throw the whole location away!
Delicious banana split blizzard with chuncks of bananas, strawberries, and pineapple, In addition, ice cream sandwiches.
This location in Allen Tx is not very prompt. With no one else in line it took really long to get the order. There taco salad had the meat on top of all the veggies. Never seen it prepared that way. The portion size of it was very small compared to my store in Wylie. Visited twice back to back days. Both days was very slow. Dining area closed due to training. Never heard of that before. Overall I was disappointed.
Do not order here.. long wait time. Incompetent. Rude.
Jason the manager went above and beyond to help us get a cake last minute. Best customer service I've ever received at a DQ. Thanks again!
Jason the manager went above and beyond to help us get a cake last minute. Best customer service I've ever received at a DQ. Thanks again!
Ordered a 13th birthday cake for my daughter’s 13th bday. It was ready 4 hours late, had a chunk out of the top and was not as ordered. Manager told me that complaining about was insulting her and hung up on me. Also told me that if I brought the cake back, she would refund my money. Since it was the only cake I had for my daughter’s birthday, I told her only half was left. She said to bring it back and she would give me half my money back and hung up on me. Incredibly rude and incompetent.
stopped in tonight for a quick treat and we have been waiting for our order for at least 15 minutes and there are only a few people. No idea what's taking so long but now they just told us they just ran out of hot fudge. oh my!!! and its freaking freezing in here.
Nice place