We have always had some sort of problems with the store. This time we ordered online. We got an email our order was received. 10 minutes later we got another email the order was canceled because the store couldn’t fulfill the order. It was a Chicken sandwich, Chicken strips, Fries and a few drinks. DON’T USE THIS LOCATION. It’s the worst of all the locations I’ve been to. It’s always something with Chick-fil-A I’m going to try another Chicken place maybe it will be better.
Poor management, No ownership, Every time I make an order with an app to save my time, they end up missing the order and will ask my name, order, sauce and every possible thing and this happened 6 times across 1.5 months.Last time , I was so frustrated that I wanted to talk to the manager and the girl on the window said that she is the manager and has no remorse for wasting my time and the entire chain due to mis management.Problems can occur but not every time, attaching a pic how possibly can possibly make delivery better
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Went through the drive through and ordered the best thing on the menu, and it is under a dollar a piece too! Just order like so, “I’d like a multi grain bun a la carte, with mustard” it is delicious. Those mustard sandwiches really hit the spot.
My wife stopped here with my 4 year old daughter. My little girl dropped her lemonade in the parking lot walking back to the car which spilled & went everywhere. She was upset & crying because she loves her lemonade & fries. An employee at the location saw it happen from the window & immediately ran out a new lemonade to my little girl & made her feel better. At no charge either. This meant a lot to me & makes me think "this is how millions more people & businesses should be in the country". The leadership at Chicfila has got it right in so many ways across the board. The idiots in DC could learn from Chicfila's example. i would give this place 10 stars if it was an option.
I asked for 4 times to make sure no bacon in my salad!!!! I told them and they said yeah we will make sure there is no bacon and receipt says no bacon yet they still added it to my salad! This is the worse franchise for Chick-fil-A. I’m never coming ever here.
This location used to be amazing. We had a bad experience about a month ago and the manager said he would put rewards on my account to make up for it. They never came through. Tonight, we decided to give them another chance. We shouldn't have. My daughter's macaroni didn't have a lid on it. There wasn't even one loose in the bag. We ordered a large fry for me and my husband to share any there were literally eight fries. What's going on Chick-fil-A? What happened?
Love those nuggets and spicy chicken sandwich. I am a big fan of their honey mustard.
I have loved this Chick Filet for as long as it was built in this location at Twin Creeks in Allen, TX. However, recently, all employees stopped wearing any masks. As a person whose age puts me in the most vulnerable population for COVID 19, I've had one vaccination that made me very sick. My internist said not to get the second one. So I wear a mask everywhere and haven't even had a cold since 2019. When the Chick Filet employees stopped wearing ALL masks, whether inside the restaurant or out, I became concerned. When I ordered at the drive-thru, I wore my mask and asked the attendants to STOP leaning INTO my SUV! When I dined inside, an employee came right up to my table and stood inches away WHILE I WAS EATING and NOT wearing a mask, asking if he could help me. These employees usually range in age from their teens to their twenties, so THEY are NOT in the vulnerable population. Supposedly they are all vaccinated, but we know from news stories, that's MAKES NO DIFFERENCE in the transmission of the latest variant. Many people FULLY vaccinated AND boosted have become very sick! I spoke to the manager, who said there would be no change to this policy. Therefore, my fast food choice has switched to a highly-rated McDonald's, where ALL employees wear masks, thank goodness. P.S. The chicken fingers were full of grease a few weeks ago = YUK!
Definitely found trash from Black Friday in my fries today...I know it's from then bc it says 11/26. Not sure how this can happen. Definitely not worth the $10+ for my meal today*Update: Called the store and they said they will let the staff know and issued a refund. I appreciated that!