Our food was ready pretty fast which had us skeptical. We got home to find that they only gave us a couple biscuits instead of the 8 we ordered and a note on our box that says "out of other biscuits, sorry, have pie?" They didn't tell us anything about it when we were there. The biscuits we did receive were hard as a rock. Our fries and our chicken were cold, like it had been a day or two old. I bit into a very rubbery piece of chicken and just stopped eating at that point. If you're thinking of ordering here, I'd think of somewhere else, I definitely wouldn't recommend this place to anyone.
This place is nuts, and it's surprising that they're still in business.To be fair, if you can actually get your food it's pretty decent. It's not the best fried chicken, or sides, but it's decent. If you can get it.This is consistently the single slowest "fast" food place I've ever been. When you pull up in the drive through your wait begins. It'll be 5-10 minutes before they even acknowledge the fact that you're there, if you're lucky they'll even go ahead and take your order.If you're lucky. And it's the case for every car in line. Bring a book.So, it's been roughly 15 minutes since you got to the speaker and now you're at the window. Go ahead and break out your book again. Surely, this means your food will be hot and fresh, right? Your naivety is refreshing, dear reader.Every. Time.My last trip here, and I do mean last, really took the cake. I ordered, among other things, a plain and dry chicken sandwich and a flounder sandwich with extra tarter sauce. Upon arriving home, I discovered that I had two chicken sandwiches with mayo, one with pickles.So, back to the "restaurant" I go. When I explained my issue, they said:"Oh, that's because we're out of flounder.""...why didn't you tell me that when I ordered it?""Well we gave you a chicken sandwich because it's the same price.""You gave me two wrong sandwiches is what you gave me.""Well, we can replace the chicken sandwich if you want.""Yes, yes I do freaking want. What about the flounder sandwich.""I dunno, I guess we can give you something else.""Tenders, then."They gave me 3 tenders, which cost less than what I paid for the sandwich. And made no effort to make up for my time they wasted.So I filled out a survey on their website.Corporate called me, apologized, and said the local manager would contact me the next day to issue a refund.It has been a week, and I've heard nothing.Tl;dr This place is terrible in all ways. Both chicken express and golden chick are close, go there instead.
I’m a dasher and this place is one of the worst in Abilene. It’s 8pm on a Tuesday and the lobby is closed. Went through the drive thru and waited there at the intercom for 5 minutes just to be told to order at the window. Pulled up to the window tell them the name for the customer I’m picking up for just to be told to drive around to the doors. It is now 8:21pm and I am still waiting. Can’t decline order since it will hurt your acceptance rate. So it’s just a big catch 22. Need new management.
Most fastest service by far! Went in drive thru and did not feel rushed. There were no biscuits , but the nice tall man at the window substituted my biscuits for another side. Very friendly and fast service. Smiling faces all over! In a dinner rush I couldn't have asked for better service.
Manager and employees were very prompt and helpful. Dining area and bathrooms were immaculate. Will be going back soon!!
Arrived at about 8:40 i was greeted by the general manager and they got the food out in about 5 minutes, tasted great, the red headed cook in the back came and checked on us to make sure the food was good. great service, i will gladly come back again.
Best chicken place ever, the employees were so nice. I had my food out in 5 minutes of waiting for popcorn shrimp. I recommend.
Ordered drive through, didn't receive biscuits that were supposed to come with the meal. Cashier at window when relaying order to the back "Some idiots are here ordering a 16 piece spicy" We pulled to the window to ask about the idiots, he apologized saying he thought we were someone else. Seriously.. We did laugh about it, but still be careful what you say on hot Mike. Really more upset about the missing biscuits.
First off the guy at the counter was acting like he was on drugs, and not the herbal kind, secondly my chicken tenders were rubbery and almost had a texture as if I was eating raw chicken although it was cooked thoroughly and with how long I had to wait for my food I was expecting my fries to be fresh, they were not at all. I'll stick to chicken e
Ordered 20 minutes ahead because they said they were short-handed and running slow. We were sympathetic. We get there and still waited 30 minutes before we received our food. Got home and the chicken looked as if it had been sitting under a heat lamp since the previous day. It was dry and shriveled and not very good. They forgot our mashed potatoes, the fries were soggy and the red beans and rice were so runny you could drink it.