Ordered today at 6/9/22 at 6:05pmI ordered the Mushroom Swiss burger with NO ONION and here I am picking onion off again. This is the third time this has happened and I’m no “Karen” I’m not looking for anything free. I just want to eat here without every order being wrong in more than one way. (Take the twister fries off the menu if the machine is down for months at a time) also no the burger isn’t upside down it’s super flat for some reason like someone mashed it down. They are normally nice full burgers.
Good Burger, awesome sweet potato fries! Solid local joint clean, with friendly staff.
I was smart enough to order ahead but when I got there this lady in front of me wasn't courteous enough to go around so I could pick up my order. By the time I got to the window my burger had been ready. It was cold and most of the ice in my drink was melted. ??
2/20/2022: I ordered the #3 with fries, and at the time of my visit they were out of chicken, steakfingers, twister fries, onion rings etc. The lobby is in horrible shape, everything was dirty with trash on the ground. The soda machine was not in operable condition, as the sodas carbonation was off in the sodas I selected. I also noticed there was only one cup size available and there was no lid readily available for that cup size. The ice cream display at the front counter displayed extremely melted product, and it didn't look edible or ready to be served.The food took around 40 minutes to come out, and the employee gave our food to another table, and the customer at that table had to ask us if that was our food. The burger itself had good flavor but the fries were cold and hard, no flavor or seasoning at all.Overall todays experience at Heff's Burgers was unacceptable and truly a waste of money. I would think twice about choosing Heff's burgers as a option to eat.
I thought I'd try this best burger in Texas. I was pleasantly surprised. Very good burgers. A lot bigger than expected, juicy full of flavor. Sourdough is actually a little sweet than sour so don't expect that sourdough bite, but still get good. Come with a appetite. Sides are average on flavour. Their claim is burgers. Stick with them.
Waited 45 minutes for burnt fries, cold burger, no avocado as ordered. Two cars in parking lot. Car behind me left after 30 minutes. Read other reviews, it's a love, hate relation ship here. Guess it depends on the manager on duty.
This place has really gone downhill. The last couple of time we ate here the food was tasteless at best. We dined in tonight and the place was trashed completely out. And again, the food had no flavor. Meat was burned to a crisp.
The guy at the counter kept zoning out got our order wrong. The guy that brought our food out was rude and threw our food down on the table as he called out the order then as he was walking away asked if there would be anything else and kept walking. WTF????
This place is has a charming aesthetic and lots of great food options. I would have given it more stars, but the dining room was not clean. It is in sore need of a good deep clean. The staff was very friendly and the food tasted great. The parking lot is easy to get in and out of.
Was very good. Ribbon fries were a little greasy. Service and burger were very good though.