You would think on Mother’s Day they would try to have someone that can cook decently. Spent over $34 for a family size meal and everything was so salty it is unedible!
Food is never good anymore, what happen to hiring a manager to look at the food before it goes out to the customer, would that be more work than pay for the manager or lead, is it because there busy cleaning the store and or making sure the phones are taken care of, it seems that is the most important thing these days are there phones. I wouldn’t let them have there phones on them. I bet this review will not get a answer from owner?
Good food, decent service, a nice quiet place for lunch, never too crowded. Recommend
Went through around 7:30 at night. 30 bucks of food. Everything was very fresh and good and they were quick and nice.
I had an incident that I cannot move past. Floored that in 2022 this could happen:I went to Captain Ds 1878 Almaville Rd, Smyrna, Tn Feb 15th, 2022 around 2:35 pm to buy Catfish feast. Went to bathroom a kitchen staff member with black hair came out of the bathroom, I noticed sink dry. I decided not to eat there as staff went into kitchen. (If her hands not clean..no way eating there) I ordered medium sprite and told cashier I would have ordered food but kitchen staff didn't wash her hands. Cashier states we have sink in the Kitchen. She took my card gave me a receipt..walked away without giving me a cup. She performed other chores..I leaned forward trying to understand why she never gave me a cup. After awhile, she looks up.. finally she comes back over. I ask where is my drink..she stated people generally order food. I asked to speak to Mgr. She said she was manager. I took her pic. I was floored and it brought back memories of my not being served in the 60's at Burger King and Krispy creme donuts. Later..cause it kept replaying in my head. I called Corporate and branch owner called me. He was argumentative asking how do you know she didn't wash hands, bragging on how many branches he owns and how good employee his 17/18 yr old Cashier/Mgr Terry was. It was unreal. He cut me off a couple times while I was talking. I woke up the next day in tears..I didn't realize..it had brought back bad memories. Branch mgr never apologized, I paid for a drink that I never received. The receipt I received not legible..reason called Corp. I requested Corp. And Branch mgr listen to and watch video..my elder Sister heard branch mgr being argumentative on speaker, I asked him to tell me why she refused to serve me. I never once disrespected her. Just reported..staff not washing hands...sink was dry. If you use a bathroom..you should wash your hands. (I told him had to let him go, didn't want to upset my Sis) I see in Texas someone else was not served drinks. I have heard nothing Back from Corp. Or Branch Mgr. Blatant disrespect. I finally left after she stated she was manager. My card still has charge on it. The Culture of Branch Owner..filtered down to 17 yr old Mgr. (Oh owner said he did not know why she walked off making tea and performing other chores) total disrespect. I had on mask..employee did not. I was floored with response, believe I turned around and through up my hands. 2022 and my reporting employee not washing hands would cause me to not be served. This video should be made public. I JUST CAN'T GET PAST BEHAVIOR and Branch owner being argumentative!! No apology and I got a charge on my card with no service. 2 seconds to hand me a cup..that is clearly in front of her. The Mgr states she's great employee.
Made me wait 20 mins for my food, only for them to mess up my order and forget my desert… Saw employees leaving to go to the store and return with stuff… Got home and realized they got my order completely wrong, after I just had to go on the inside to get my dessert they forgot to put in my bag!!! Horrible service
We got the 10 piece fish family pack. All was fresh and very delicious. We love Captain D's!!
Has a wonderful menu for seniorsEnough for most of us to eat and to get full. I enjoyed it.
I waited for 40 minutes in the drive thru on 1/27/2022 around noon. 25 minutes of that was sitting at the window after I had already paid. When I finally could not wait any longer, because I had to get back to work, I just asked for a refund. The women's only response was sorry it is just my manager and I today. Look I get that places are short staffed, but rather than leaving people waiting for 40 MINS in the drive thru just close the drive thru and only focus on dine in orders. That is a lot better than just wasting everyone's time and permanently losing business.
Served me Blackened telapia that smelled like ammonia....consistent with not being stored properly or expired. They offered us a free meal next time which was nice but I won't be going back. They did own up to the mistake however,that's why I gave one star.