Starbucks

5533 Edmondson Pike, Nashville - 37211
151 reviews
Coffee Shops Coffee & Tea Coffee
(615) 781-1000

Very nice staff and clean store, but always expect your drink or drinks to take 20 minutes or more to be ready. I’ve come here many time over the last two years and it always takes 20 or more minutes whether I get just a cold brew or a Frappucino. They seem like they have appropriate amount of staff, but they seem to stay on their assigned station instead of offering to help another coworker catch up on drinks, but it seems most Starbucks are like this. I will continue to come, I just know to expect a wait time or need to remind them about my order.

They are always friendly and fast! The upgrades on the store are nice. They have gotten some extra help! They deserved it.

Been here 5 or 6 times. Only time have been addressed and taken care of immediately is from Sparty girl. Every other time the employees are too busy talking to each other or doing something that should be stopped and take care of customer. Days of customer service are gone I reckon. Would think paying $2.68 for a cup of coffee would produce better service. Nope. Went this morning at 5:30 and asked for the usual dark roast coffee. A regular dark roast coffee. Nope. Don’t have it brewed. McDonald’s here I come. .66 for a senior coffee and much better service.

Really thorough and efficient service from excellent staff. Really nice environment and great music playing on the speakers (Natalia Lafourcade when I walked in). Delicious pastry and dirty chai.

Sawyer is by far the best barista this location has. If I have a mobile order I can tell the difference if she’s there or not. She knows me by name and my order is always 100% percent whenever she makes it.

They were super busy, especially with mobile orders, but we're still able to get orders out rather quickly. The store was clean and everyone was so nice.

This Starbucks should be avoided. It seems that the stores are experiencing shortages of labor and inventory. I understand this; however, the employees demonstrate unprofessional behavior. This is probably due to bad management. Long hours and staffing shortages lead to angry employees. Avoid this one. Maybe we will just close our account and avoid them all. The Starbucks in our area here rarely have what we want or how we want it anyway. Sad.

This place is terrible. They constantly change their hours and are only open about every other time I visit. Please get some new management at this dump!

They are always great.

The person who took my order didn’t give me a chance to explain what I wanted for one of my drinks and as a result it was terrible. The other drink I asked for with no deviation from how it is offered on the menu was not even a little accurate. I double checked it was indeed for me and as it turns out, it was not what I asked for. On top of that, the staff was rude. All of them. Will never come to this location again.