Confusing menu & unhelpful staff. Paid over $20 for cafeteria food cuz I did the pick 2 menu which doesnt make any sense.
The food was decent. Nothing to write home about, but nice. But the cleanliness and the service was just atrocious. Everything was so unclean. I understand it's a fast food place. But not once did I see anyone wiping tables, clean the floor, or replace any lids/condiments near the drinks. A person in a wheelchair asked someone behind the counter for a lid, and they just pointed to the drinks, he let them know they were out, then nothing happened. Weirdly inhuman.
I got an everything bagel with cream cheese toasted and an iced caramel latte. The bagel was good but the coffee tasted like water with coffee flavoring in it. Lady at the counter was nice. Nothing really stood out about the place but it was a good meal for cheap ( I paid $8 for my coffee and bagel)
I am not basing this review on one or two visits to this location, but rather 10 years of using this Panera due to near my work, and until recently, was one of the few places I could get delivery from. I am being generous with 3 stars, basing it on the quality of food. However, the service has always been lacking, from in store pickup to delivery of constantly leaving out drinks, getting wrong drinks, never leaving a coffee cup with an in store pick up, to being ignored at the counter when needing to get a cup or order corrected. The reason I order ahead is because I do not have time to stand in line. It seems the managers/owners really do not want to give decent customer service…..and when I have had this kind of service over a period of time, I have a limit. I stopped using them for a while, decided to give them another chance, and now I am completely done with them. I have more choices now, from places who care more about the customer service they give.
Food was literally slapped together. The bread was stale, the sandwiches were just really disappointing. The salads were ok I guess. Haven't been to a Panera in a while, so I don't know if it's just this place or an overall drop in quality across all of them. And this doesn't really make me want to go to any of them
Most of the time this location is great. Not often but a few times they have forgotten an item in my bag, which is inconvenient when I am walking a few blocks in the cold and don’t realize until I get back home.Food is usually prepared well but a few times, things have looked thrown together literally. When the price point is higher, I expect a bit more quality.
Nice service , good food .
friendly services and plus they give to charity
The place is poorly managed and the employees are untrained. We came for coffee and conversation. The conversation was good, the rest, not so much.
Jimmy made my visit here the best Panera experience I’ve ever had! I’ve lived in 5 states and have been too many Panera bread locations. His customer service is unmatched! He is an example of how Panera bread should always treat their customers/guests.