Worst service I’ve ever experienced. Sat for 45mins and never seen the waitress after she took our order. We got our food to go, and this is what I discovered after getting home. The worst over cooked wings you ever tried!!
The Manager (KARA) at this location should be training people in the food business all over the world‼️ She is something like a superhero making it look so easy.Addressing and fixing issues with excellent professionalism and compassion. This is how it should be done ✅. A big shout out to KARA at the BWW in Hermitage You are the GREATEST‼️
I love the food and services on this restaurant but need a little bit of more clean up on the floors.
There was a lot to make this visit bad, but I think the picture is the worst part.The service really wasn’t great, the server was very short and was rarely seen. My friend received bone in wings when they asked for boneless, which is no big deal, the server took it back to the kitchen, but immediately came back out with the boneless wings pictured. They were all breading and clearly had been sitting under the lamps for a good minute, until someone threw a handful of Buffalo dry rub on them and sent them out. These were clearly unservable. I’m in food service, and I have no idea how anyone felt comfortable sending them to a table,.
My waitress was awesome, but I found hair that wasn't hers in my chip and queso. We attempted to order two drinks that were on the menu, but they couldn't make because they didn't have the ingredients. Our lemon pepper and mild wings were good but our fries were cold. The manager came over and just ?smiled it off. We came home and all felt sick ?, we will not be returning. I hate that cause between 3adults and a child we spent $100 dollars ?.
From the aspect of someone actually eating at the restaurant: our waitress was too preoccupied with her at home matters (this I can definitely understand and I feel sorry for her and I feel like she was forced to work), and the management seemed very rude.From Doordash: Ordered a burger from “Wild Burger” in our area because it looked interesting. Turns out it is just the dry and flavorless bs from Buffalo Wild Wings. I don’t know how they are able to operate as two separate companies from the same restaurant, but if I were you, I would definitely eat elsewhere. If I could I would give a -10/0. Save your money and go elsewhere.
great staff, food is always good and beer always cold. Definitely recommend! The GM Chris is great and always makes you feel ypu are welcome!
Absolutely horrible the Manger walked around with his hand brace on. Tables were filthy dirty with dinner plates and cups. The water that we had was the only one working the girls were all in the bat area. It's took almost 1 hour and 30 minutes to get food and it was just myself and my husband.
This might be a great place to go and sit and watch a game, but they are not the place to go for carryout or delivery. Ordered from them about 6 months ago and food was cold and not very good. However, thought I would give them a second chance for a game day get together. Ordered a wings bundle for delivery through their site. They forgot a side item. When I tried to call no one picked up - four times. So, I had to drive over to get the side items for the get together, which defeated the purpose of the delivery charge and fees I paid, and they were unapologetic and did nothing to try and make it right or compensate me for the lost delivery charges or the inconvenience. Would not recommend for any kind of carry out or delivery.
Garlic Parmesan Wings and Miller Lite. I guarantee ?% it's better than whatever YOU ate. ?