I’m currrbtly here July 13-22 both employees straight on their phone talking and they really don’t care about people at all . Have the sign turned off . And they said they ran out of everything . It’s so sad how the owner hire people like this . Her business going go down
This establishment is DISGUSTING and the customer service is terrible . They literally have children in here running the store and close the store BEFORE 10pm every night . They currently just closed at 8:34pm . It’s unsanitary and the employee literally sprayed the cleaning disinfectant over the ice cream while the ice cream is OPEN!!! They put their hands over the ice cream, they don’t wash their hands nor do they wear gloves! This place should be CLOSED or someone should get a new staff IMMEDIATELY! They literally deserve a ZERO star rating!
WOW! After Reading...Other Reviews. I Figured. The Last Thing This Business Needs Is ANOTHER! "BAD" Review. So Disappointing. As I Grew Up On BR. And Would Normally Choose IT! Over ALL
I've given this shop a few opportunities but the only consistency is my disappointment. I do like having the occasional hot Fudge Sundae but they don't seem to know what Fudge is... that or they use it interchangeably with syrup. On a previous visit I ordered a Sundae and I received syrup without them even notifying me that they didn't have Fudge.On 6/1/22, I gave them another shot. They didn't have my preferred icecream so I requested something else as a milkshake...well they didn't have milk either. Given my previous experience with the Fudge thing, I asked if they had Fudge. I was told that they did so I picked a 3rd option as a Sundae. When I received the Sundae, can you guess what it didn't have? I'll give you a hint; it rhythms with Budge...as in, I've decided not to return and in that decision, I won't budge.Another issue seems to be sporadic hours. I don't go there often but I've approached a few times during normal business hours and they are closing up for the night.I was tempted to give it 1 star but if you're flexible on when you go and what you prefer, it's still your typical BR icecream.
Unfriendly and unhelpful staff gave me the wrong ice cream flavor and tried to convince me it was the one I had asked for. Wouldn’t correct the error, and when asked to do so they simply said l “ok,” as if my ice cream was a favor from them personally instead of a product I paid money for.Hilariously bad service. There are other shops in town and they clearly want your business more than this one.
At 9pm internet says store is Open until 10pm. At 904 pm their Open light is blinking Open but door is locked and crew cleaning up. They will not open door to serve at least 3 different customers! This is not the first time it has happened! Not coming back. Suggest everyone Complain to corporate -I did!
Just another place dealing with staff issues. Three people working rather three on duty. One serving of ice cream melted before a second cone could be made. Little disappointed
The lady's who work in there everytime are talking and they didn't pay attention at what they doing
they always close before the hours they have on the sign posted on the door upon entering.. workers usually aren’t trained properly to give guest food customer service. i have officially stopped going to this location all together as it’s just not worth the headache anymore.. the Mt Juliet location is much more satisfying!
Place was a mess ice cream all over the floor. Two girls working were yelling at a little girl, smearing ice cream all over each other, and completely ignoring us. At one point one of the girls left completely and the other continued to flirt with the person in front of us. We spent 20 minutes standing there and didn’t even get an glance in our direction, left without ever being spoken too. Awful.