Let me preface by saying that I am not a Karen, long wait times don’t upset me, and I am always extremely friendly to restaurant staff – especially at this time. But I came to this location at about 915 this morning and Was immediately greeted by a girl who sounded very annoyed to be talking to me. The tone she used was just horrible. And I asked if they had chocolate coffee and you would have thought that I was speaking in a different language. I don’t want to be treated like an idiot for asking questions about the menu. The only reason I’m giving 2 stars is because there was a blonde girl outside cleaning the stalls that shot me a very sweet smile as I was pulling off.
Order was wrong no big deal. Took 30 minutes to get item fixed. Wouldn’t answer the button. Wife had to go hunt someone down. Was made wrong again (mustard). Took it back a third time, No cheese. At this point we gave up and went home. Ordered a medium Reese blast, no mediums. So picked a large (what adult wouldn’t ) and when it arrived looked liked they used the serving size for a medium lots of empty cup. But seeing how we have now been sitting there for 40 minutes shake melted. Life goes on however I will avoid this location.
Waited 20 mins for only two drinks. First drink was a ocean water, it was ok but it had no ice and zero coconut flavor in it. The second drink was a lime slushi. When it came out it was not a slushi, it was sprite with a lime dropped in it and very little ice. Having experienced horrible experiences here in the past I didn't complain and just took my drinks home. I will never stop at this one again. The kids working there seem to be oblivious on how to work. Anytime I've had to chase one down for help they seem they so shocked and clueless on how to resolve the issue. Need to raise our children better and teach them how to have better work ethic. Its an issue everywhere you go
Lunch line moved a little slow but not as bad as Charlotte & the communication was a deal maker for me to stay & practice patience
The past 2 times I've been here they haven't had any ice cream products on the menu. This is the main thing I go 2 sonic for. SMH!!!
Carhops and cooks are TERRIBLE at this location. Wait time is 20+ minutes, almost everyone you talk to is rude or doesn't care, and the food sucks. I ordered a grilled cheese sandwich, add bacon and mayo. I got a slice of cheese and tomato. I called to get a refund and they said they would issue one, and I have still yet to receive it. I wish the people here remotely cared about their job. I wish I could leave a more positive review, but I can't.
If I could give this place zero stars I would. Online orders constantly disappear, the one time I was able to order online it took 45 mins after checking in and they couldn’t even estimate how long it would be. Half their ordering stalls are broken. Don’t waste your time, you will be disappointed.
Love to stop in for a great shake with many varieties. One of my favorite. ❤ Quick & easy!
Great food great service!!! Very happy with everything I ordered tonight ?
Me and my dad were just coming into town cause we were enjoying the Nashville area so we decided to come over to Mt Juliet . If anybody can get me in contact with the server I had I’d really appreciate I thought she was so cute and such a hard worker I wanted to get her number but I didn’t want to bother her while she was working . Her name was Veronica! Or next time she comes in tell her my instagram is Ryanmbuhl .