They need to close this Kroger location. It is a joke.
I’m a loyal Kroger shopper, and I have been since 2016. I shop in Kroger no less than 3 x’s per week, but this has been the location where I’ve experienced the most issues. The self checkout clerk continuously and always harasses me while I’m checking out groceries. I’m not a thief at all. Never have been, and never will be, but it is very insulting to always get harassed by this older woman who has no tact, class, and lacks respect for personal space. She always attempts to untie and go through each of my grocery bags after I have carefully scanned all of them. It is also dangerous to walk up on people while they are checking out and invading their personal space by placing/pushing your body up to theirs. I shouldn’t have to stop shopping at a Kroger that is convenient for me due to lack of training provided to employees. Horrible customer service. Professional development courses should be offered.
This is what awaits you if you shop at this RATCHET establishment. And this was at 730 am in the morning. All the stockers where outside smoking when I arrived. I live 5 mins away and I rather drive 20 mins to the kroger in olive branch. Do yourself a favor. Go somewhere else. This one should close just like the store on hickory hill did.
Horrible experience at this Kroger. I bought some diapers for $21 and find out the brand wasn't good at all from first use. I take them back sign customer service closed. Ask employee can they be exchanged and she went into this not a Kroger brand they didn't make them like what I expect them to do. Not a friendly person at all. Then wouldn't go get the Manager talking about she know they can't be taken back. I just left so I wouldn't be disrespectful but $21 is a lot to pay for something you say you all don't take back and then have to deal with a rude employee. If they take food back they should be able to take anything back in my opinion.
This is by far the worst Kroger in history of man kind. The only reason I come here is because it’s the closest to me. The fruit is terrible I buy fruit that’s already rotten, nothing in stock ever, the nagging service is terrible and the store is always junky and filthy. There aren’t ever any carts when I go there I always have to get a cart myself from outside. Either shut this place down!! Or get your act together!!
Good Service No Problem Store Nice and Clean
This location never have anything in stock.This is the location closest to me.Ive instacart this location 4 times and I always have to change my entire order for out of stock product.
This place looks nice on the outside and is decent on the inside.The meat department is sketchy. I bought some chicken thighs and the meat looks a slightly gray and dry. I didn't smell a foul order or see slime so I am still testing it out.I will throw all the meat away if I get one hint that something is wrong.
The worst management ever I was looking for help with a freezer went to customer service ask the representative for assistance getting the freezer she call the manager who was walking Mr.Wendell I guess that’s his name he said he was on his way back there I go back to the department he walked back there stood in the corner and left never came back I had customer service and tell her I was still back there the manager who was here just left and never came back so she asked another young man to help me he was great when I first arrived there were two managers standing outside with no basket in the front not one every one was out trying to find baskets to shop with the worst management team ever
An employee at the Customer Service desk 12/31/2020. Gets voted for the worse customer service skills ever. Went there to purchase a lottery ticket and she was just very unreasonable throughout the entire transaction. Re-train her.