They operate like a freshly oiled machine, every single employee doing their best to direct traffic through and take orders as fast and efficiently as possible. They were all extremely professional and cordial. My only complaint was that despite their best efforts we left missing some parts of our order and got one or two things wrong. It was such a crazy busy location there was no way we could’ve gone back through, but it was nothing so major we couldn’t deal with it.
I used to be so impressed at the exceptional level of customer service I would receive from Chic-Fil-A. This is the only fast food restaurant I would visit because of that fact, as well as the great food of course. Last three visits customer service has slowly declined.Today, I didn't get a single thank you or "my pleasure."
I placed my order through the app at around 10 am, got to the location before 10 am but waited in line. They told me that I hadn't placed my order before 10 am which was a lie. I have friends to witness that I ordered before 10 am, but they did not care and would not give me my order. Very bad service. Don't go to the Chick-fil-a on Union. The other locations are much better.
I love chick Fil A, when it comes to eating fast food. I’m not the only one. If you visit any chic fil A during the lunch hours, you will be amazed to see the lines in drive through, and how efficiently they are managing it. Ever since the onset of Covid, they went mostly drive through ( now the dining hall is open too, I guess) and their management regarding handling huge car lines reached to the next level. This location is just another usual chic fill a with all its goodness. I ordered a south west salad in drive through, and that was perfect for me for lunch.
I love Chick-fil-A but I’ll drive an extra 10 minutes each way to avoid this location. It has the worst flow of traffic I’ve ever seen. Make sure you pull into the first entrance to this location and not the second or you’ll have to drive around the entire block to circle back around to the first one. Also if you do curbside pickup in the numbered spots the drive through will block you in when you try to leave. I love the food but will always avoid this location for this reason.
I have never had a Chick-fil-A employee be rude to me until visiting here. Ordered 2 combos and a kids meal. The kids meal had no activity/toy and the combos had no fries with them. I was really just wanting fries ha. It's unfortunate that I live across from this location because they've screwed up 3 of my last 5 orders. One of my favorite places to eat but I think I'm done with them
They closed the dining area, and routed all orders through the drive thru.Without warning they closed without taking the orders of the people waiting for 30 minutes, in the drive thru. Could have spent that 30 minutes getting food somewhere else.I will never return to this particular location, and urge others not to waste their time there either.
Abbie is horrible.. I asked her for a order about 5 mins before I had to ask again…instead of her coming back to give me the information about the order…. And had the nerve to say I may be at the wrong location..clearly I used a GPS to get here.. I wouldn’t be at the location if I wasn’t directed here.. and then there were 2 African American women fixing drinks at the front corner… as I’m saying excuse me, over and over they look at me like they were lost.. I usually don’t leave 1 stars.. but today is that day.. if your staff can’t multitask and answer questions they need to find another job. And the smart comments will get them snapped on.
I just ordered breakfast this morning, and it clearly say on my receipt that I want a biscuit and orange juice. They forgot my orange juice and I am highly upset with that. Didn’t have time to go back because I’m headed too work. Chick-fil-A worker need to pay more attention the Union location!
Their waffle fries r always lit!!! I would recommend placing a pickup order as it's easy fast and you can check it before it leaves the lot. The ingredients are fresh at least every time I went and there isn't usually a wait on pickups at least not long as the drive-thru