I’ve never had a bad experience here until yesterday. We had a party of of 5 & told the hostess the other 2 were on the way. She took us to a table with 2 chairs, looked at us and said “I guess you can move some chairs over here”. When my husband replied, “We will?” she glared at us, raised her voice, & said “What, somebody moved ‘em!” and walked away. It was unbelievable. We then had to wait for an extended amount of time for someone to get to our table & we’re informed they were out of salsa. Seriously… We ordered drinks and I was served a strawberry margarita that tasted like strawberry water. I have no idea how long I waited to get another drink but it was way too long. These weren’t even all the issues we had. Our food was good once we finally got it but that’s the only positive thing I can say. I try to be patient but I have my limits & this was the worst service I’ve received in a long time. This did not make for a good birthday and Mother’s Day for me & my family.
Service was great and the drinks and food even better.
Had lunch there on Friday afternoon, I’ve been going here since I was a kid, literally. Never had a bad experience until Friday. Service was God awful. She claimed she was “busy” but there was no one there literally. Then to top it off I got FOOD POISONING. Ended up in the ER Saturday from throwing up so much that blood came up. I still feel terrible. I don’t know what’s going on up there whether it’s new management or what but don’t waste your time or money for bad service, mediocre food, and food poisoning.
Went on a Saturday night. Giving it a 4/5 ONLY because they were out of almost half of the menu. It was a little pricey also. Music was alright. Atmosphere is nice. We sat outside. Outside area is pretty.I ordered a quesadilla, you can build your own. They have a ghost pepper cheese if you’re a hot head like me. I also had two bloody Mary’s. They were average for 8 bucks. None the less I would go again.
I was at your Cooper Young location on yesterday and was very unsatisfied. I typically visit 1 or 2 times per month either with friends or coworkers. We have loved the food, drinks and service. Unfortunately, today was not the case. We ordered three drinks.....Hurricane Elvis, Amerito Sour and a Strawberry Margarita. Upon me taking two - three sips of the Hurricane I immediately noticed that the drink was very weak. My friend also noticed the same about her Amerito Sour. As our food came, we advised the server of our issue and she retrieved a Manager ( not sure of his name but he was a young black man with dreads). He asked the nature of our problem and advised us he could not remove the drinks from our ticket but he could get us something else in lieu of what we had. This was reasonable and we understood. Approximately, five minutes later another Manager ( I believe Vernon ) came to our table. He advised that he would not remove the drinks or replace them because "he knew for a fact" that they put lots of alcohol in all of the drinks. We further advised that another Manager has resolved the issue already but he insisted that he was "The" Manager. I requested the name or contact information of a regional manger or a person with greater authority than him. He stated that it was the owner and it didn't matter what his name was because nothing was going to change. I repeated myself and asked him if he was denying a customer to make a legitimate complaint. At this time, he indicated the name was Kendall.I'm not the type of customer to complain about service usually; however, the dismissive manner in which he spoke to us was unprofessional and contrary to how we have ever been treated at this restaurant. As you will see from the attached photos, we did not complete our drinks because of the dissatisfaction. In no way was my party attempting defraud the establishment but rather attempt to be satisfied with date.This simply leaves me and my party completely appalled by what happened. I would greatly appreciate a response from the owner. I in no way want to shed a negative light on what is normally a great place but I feel it necessary that other patrons know how some patrons are treated.As, I was sitting in the restaurant and typing out this complaint, Vernon approached the table and asked "did someone not pay"? We looked puzzled because one friend had paid for his check and left....my other friend had also paid for her check.......I was the only one that had not paid but my credit card was on the table sitting on top of my check. I'd advised the waitress I would pay my check when I was done sending an email. My friend asked was there some reason that he thought we hadn't paid. He stated "I'm just asking you a question". I asked him was it customary that he asked all of his patrons if they paid their ticket while they were still sitting at the table with food and drinks in front of them. Mind you.....my friend and I have simply been sitting here talking amongst ourselves with voices no louder than an average conversation. While speaking with Vernon and the server, we remained cordial and voices not above conversation level. Vernon then says to us loudly......"get out.....just get out....and don't ever come back here again"' In my 45 yrs of living.....I've never been asked to leave a restaurant or any place of business. However, to be told to get out and never return because a customer had a complaint.....did not engage in an argument, paid our checks and actually was civilized is absurd! The manner in which we were treated today was unacceptable. I refuse for this incident not to go unnoticed.
The service was good and the food selection was acceptable. Get the margarita bong and come on Sunday for the brunch.
I was at you Cooper Young location on today and was very unsatisfied. I typically visit 1 or 2 times per month either with friends or coworkers. We have loved the food, drinks and service. Unfortunately, today was not the case. We ordered three drinks.....Hurricane Elvis, Amerito Sour and a Strawberry Margarita. Upon me taking two - three sips of the Hurricane I immediately noticed that the drink was very weak. My friend also noticed the same about her Amerito Sour. As our food came, we advised the server of our issue and she retrieved a Manager ( not sure of his name but he was a young black man with dreads). He asked the nature of our problem and advised us he could not remove the drinks from our ticket but he could get us something else in lieu of what we had. This was reasonable and we understood. Approximately, five minutes later another Manager ( I believe Vernon ) came to our table. He advised that he would not remove the drinks or replace them because "he knew for a fact" that they put lots of alcohol in all of the drinks. We further advised that another Manager has resolved the issue already but he insisted that he was "The" Manager. I requested the name or contact information of a regional manger or a person with greater authority than him. He stated that it was the owner and it didn't matter what his name was because nothing was going to change. I repeated myself and asked him if he was denying a customer to make a legitimate complaint. At this time, he indicated the name was Kendall. I'm not the type of customer to complain about service usually; however, the dismissive manner in which he spoke to us was unprofessional and contrary to how we have ever been treated at this restaurant. As you will see from the attached photos, we did not complete our drinks because of the dissatisfaction. In no way was my party attempting defraud the establishment but rather attempt to be satisfied with date. This simply leaves me and my party completely appalled by what happened. I would greatly appreciate a response from the owner. I in no way want to shed a negative light on what is normally a great place but I feel it necessary that other patrons know how some patrons are treated. As, I was sitting in the restaurant and typing out this complaint, Vernon approached the table and asked "did someone not pay"? We looked puzzled because one friend had paid for his check and left....my other friend had also paid for her check.......I was the only one that had not paid but my credit card was on the table sitting on top of my check. I'd advised the waitress I would pay my check when I was done sending an email. My friend asked was there some reason that he thought we hadn't paid. He stated "I'm just asking you a question". I asked him was it customary that he asked all of his patrons if they paid their ticket while they were still sitting at the table with food and drinks in front of them. Mind you.....my friend and I have simply been sitting here talking amongst ourselves with voices no louder than an average conversation. While speaking with Vernon and the server, we remained cordial and voices not above conversation level. Vernon then says to us loudly......"get out.....just get out....and don't ever come back here again"' In my 45 yrs of living.....I've never been asked to leave a restaurant or any place of business. However, to be told to get out and never return because a customer had a complaint.....did not engage in an argument, paid our checks and actually was civilized is absurd! The manner in which we were treated today was unacceptable. I refuse for this incident not to go unnoticed.
Good quesadillas! Good bacon wrapped shrimp! FYE SALSA! my waiter Carson definitely made my first time here a good one!
My daughter made a reservation for brunch for 1 p.m. today to celebrate her birthday. She called and checked on her reservation 3 times to make sure they had it, we get there and no reservation for brunch (mimosas). We wait an hour for brunch and then the guy said they don't have any more bongs (mimosas) I don't know what you want me to do . My daughter asked could they put the mimosas in a regular glass and then he said they don't have any orange juice. His customer service sucks he didn't try to accommodate us or anything. I won't waste my time again.
Food was good. Service was great. Food came very fast. Salsa was fresh and had a little kick to it. Adult beverages were good as well. My group enjoyed everything.