I write this as i sit in the very long line again to pick up my mobile order in the drive thru that i didn't get the first time. I called and the woman says that they are busy and can't just hand deliver my food to me before anyone else. I tell her that i am not able to come in and that i already came through once and didn't receive all of my order so my food will get cold. She said if i couldn't come in, that i can go through the drive through, so i guess dinner will be cold tonight. I work too hard for my money to pay for a cold dinner. So disappointed.
The guy at the drive thru window was fabulous.
The new Kiosk in their Diner is a great addition. it makes ordering your food and paying for it much quicker. In my opinion, this makes the whole process faster meaning you're in and out with your food faster. Staff get a 4 out of 5.
Employees stand in the parking lot smoking while a line forms around the building. I have seen employees who were working literally come out and yell at the smokers that they need to come in and help. At the window a woman with black eye make up and two upside down black crosses on her forehead and 1 1/2 inch fingernails (how can you get your hands clean under those nails?) takes your money and hands out the food. People can make whatever religious/fashion/cult choices they want to but it doesn't mean they should wear it to work and it certainly doesn't make anyone comfortable or confident eating their food. There are two other Taco Bells in Lebanon and those stores are where I will be going from now on. This store has now lost my business. It is the nearest store to where I live so it will be an inconvenience. But I am willing to drive farther out if it means they lose business. The manager needs to get it together and this store needs to be under review.
Gotta love late night cravings... They are awesome Door Dash merchant's...
Food is most of the time hot but my order is messed up alot.
Good service. At the Taco Bell on South Cumberland St the drive thru clerk kept shutting the window when I went to pay cuz she was cold.And rushed me to pay. She should ask to work the front counter if she can't take the cold and stop rushing customers. At the Taco Bell on HW 70 the service was much better.
Normally fairly quick stop. Almost always get the order right (we leave lettuce, tomatoes off, etc)
Food was good but not warm, and no one seemed happy to be there,?
I love tacobell and this location has good customer service and food!