They are always slow but I try to understand due to short staffing. Today they had plenty of people and the lady was rude who took my order. I said thank you she said "Um Hmn" and stared at me with attitude when I pulled up to the window. I said thank you after getting my drink and have a nice day trying to be nice and she ignored and turned her back on me. All the while my 9 year old daughter is beside me seeing all of this. REALLY?? Least to say I won't be going back to the Cumberland store any time soon!
Ordered a caramel latte, got hot milk and that’s all. No espresso, no caramel, just hot milk. Ordered hash browns, they weren’t hot and in one mashed clump. Along with waiting for the employees to stop their personal conversations to hand me my credit card back so I could leave, safe to say this was not a pleasant experience. Nor was this the first experience like this at this location.
I used to be a regular customer here. I'd come through for breakfast five days a week. I ordered my food and got out within five minutes. Now that they've remodeled, I can't even get my breakfast. They usually just give me a story about their night shift not doing enough to help them. Most of them have a horrible attitude and the wait isn't even worth it anymore. The one on South Cumberland is ten times better service.
Thirty minutes in line so far this morning. Three cars have gone through the line. Ten minutes per car is ridiculous.Edit: 45 minutes total. Wrong coffee and stale donut holes. Would not recommend. I dont know how you can be out of large straws when you only serve 10 people per hour in the morning.
Today I waited the usual 30+ minutes in this line, but unfortunately they had a “no staff” sign that wasn’t visible to me until I got to the speaker . Going to this Dunkin in the morning is next to impossible. It seems like they were not serving at all as there was only two cars in front of me the entire time. I left after ~40 minutes with nothing. At least some of you guys in the reviews got something though. ?Side note: I used to work at this Dunkin location. I understand how it can be to be understaffed and underpaid, but it seems like this location did not need the upgrade as much as the South Cumberland location deserves.
The first time i came on a Saturday morning it was 27 minutes in line for a cappuccino; the next Saturday it was 43 minutes. I thought the place was understaffed, actually I counted 7 employees behind the counter; all of them looked under 20 years old. What they need is a manager!!! This place is VERY poorly run! I travel the U.S. I'm on the road constantly all over this country and have my cappuccino at Dunkin each morning faithfully; this place is by FAR-AND-AWAY...the slowest, most disorganized Dunkin' I've ever had the displeasure of visiting.
The past 2 times i’ve been here, have been awful… yesterday, i waited 40 mins in line. Today, waited in line for 25 minutes, I let them know at the speaker that I had a mobile order. They said okay. I pulled up to the window, waited another 10 MINUTES, just for them to tell me that they aren’t making food. I’m an hour late for school now. Im beyond angry.
My boyfriend and I came to Dunkin to get two iced coffees and when we received our order, they completely messed up my boyfriends coffee. We came back to get our coffee and they charged us for the new one. We asked to speak to the manager, Buffy, and she had an attitude with us saying that we still have to pay for the new coffee even though they messed it up and we had already paid full price for the first two. Worst experience here EVER. They already don’t pay their employees enough, and are money hungry as a corporation. I will not be coming back.
There was only one worker doing the drive thru, mobiles, and register. Definitely would recommend if there is that little staff to shut down one of your sales avenues. She was very polite, but clearly over worked and very stressed. Our wait in the drive thru was about 15 minutes before getting to the window.
Did a mobile order for walk in, to get there and the lobby is closed. Seriously was just trying to get coffee before work and ended up in the drive thru line that wrapped around the building… I COULD SEE MY ORDER ON THE COUNTER!!!! Seriously I’ve been in line for 20 minutes and I’m STILL not to the dang box.. this Dunkin is trash. ?? If I could leave zero stars I would.