The Starbucks across from Old Hickory Mall in Jackson is a regular place for coffee with my friend.I've been going to this store since it was built. The first generation of staff was adequate, the second generation of staff was the best they have ever had, like family. I knew their pets, their children, their dreams and their goals. Regarding service, they were awesome. The turnover since then had been a flatline until this current team.They aren't as fast as Gen ll but they are reasonably quick to get the orders out. I do appreciate that this team has personality, smiles are genuine, they are pleasant, sometimes funny and most importantly, they connect with the customer. That is they see a person, they make eye contact. I'm enjoying getting to know them a little.There have been challenges with my routine Carmel Macchiato, but nothing was their fault, like being out of something. However, I am impressed that they make alternate suggestions. That's rare. Typically, a barista will tell me they are out of something and just silently stare at me as if I need to come up with a solution. Not good. My friend and I enjoy the few hours that we often spend there. Great baristas create a little positive energy in the store.I hate that they have unisex restrooms and the doors don't lock.
What a spacious store . The baristas here are wonderful!!It was quiet enough to work at 6:30 pm !! Certainly a place that I’d frequently visit !!
I typically order a tall coffee, however I order a grande this time... I enjoy medium roast, with cream and sugar.
After sitting in the drive thru behind a long line of cars for an eternity, someone taking out the trash said they were closed. How about putting up a sign that states you are closed? It’s 3:45 in the afternoon on a Saturday too. No wonder I haven’t been to this Starbucks in over a year.
It was nice. My kids love some of their stuff. It's a little pricey for me, but it was a good experience.
Well, at this particular location we were VERY surprised at the drive thru when not one, but 2 employees did not seem to know what he meant when my husband ordered a Breve. I mean, it's on your menu, Starbucks. Shouldn't all employees know what the menu items are???
Never been to a Starbucks where they are rude!! They were more interested in their conversation than acknowledging customers. Stood there maybe 4 minutes while they chit chatted.
3 stars ONLY because of second shift!First shift is always amazing , friendly & helpful! Second shift ??♀️ I’m not sure what goes wrong in between the shift change but , they’re rude ! Unfriendly & ALWAYS ALWAYS make the SAME drink I get in the morning TOTALLY WRONG & different than first shift !
My Frapès tasted like water not happy
A topnotch coffee shop. They have an amazing variety of coffee blends. A+ in my book ?.