Most unprofessional place I've ever been to in my life, placed an online order for pickup stated I'd be there to pick up at 8:30 , store doesn't close until 9. Bought $40 worth of food, we arrive at 8:30 to get out food & the store is closed there's one guy in there working who refuses to speak to my husband because there closed. My husband drives around back to see a door propped open & he gets out knocks on door & yells at the guy that we have a order for pickup that we've done payed for he stated there wasn't anything he could do about it & that we need to cancel it ourselves even though my card had already been charged, stated to my husband if we didn't leave he was calling the cops, I called long John silvers on highland Ave to see about getting corporates number she asked if there was anything she could do for me I explained to her what had just happened she told me to come there & theyd have my order ready which was extremely nice because at this time it was 15 mins till close & she took on another order that she didn't have to due to the other location being so unprofessional. Long John silvers on highland will always get my busy for now on. This location will not. I spoke to the corporate manager & he really just kinda said that well when you do an online order it doesn't show your number or email for callback, he said that they there were suppose to call him to let them know they was closing early so he could turn off the online orders which they also didn't do. He claims he'll look into the issues happening at this place but I highly doubt it. Most unprofessional service I've ever received & I will not be back!! I wouldn't even rate this place 1 star but I have to in order to post.
Broke my fork. Fries were cold. Greasy fish. Nearly impossible to get napkins. Tea was good.
Foods always good... they must up my order but I like everything there so wasn't a problem
We love Long John Silvers but on this particular day the fries were cold. Workers were super nice.
like heaven in my mouth... as always... thank u long john silver consider this me ringing the bell!!!
Wonderful experience. We have eaten here many times over the yrs. This was one of the best experiences my wife and I have had. Friendly staff. From the manager, to the cook in the back. They all went above and beyond for us. The food was prepared pretty fresh, and the hush puppies tasted like they were just out of the fryer. Really good food today. Excellent customer service. Stacy was so nice taking our order, she did a great job. We were thanked by all 3 employees, yes even the cook. They all told us to have a wonderful day, and God bless you. You don't hear that too often this day amd age, for fear of offending someone. Thank you.
Drove three hours from my home in Mississippi just to get it. Love this place and the food. I wish there were more around. There's plenty in Tennessee. But most of the ones around here and in Georgia, where I like to visit, have closed down. You just see a lot of Captain D's, which I don't like as much. Thanks for the good service. And the the great food.
The staff was very professional, and clean. My food was fresh, and great. The building, and bathrooms were very clean, and we'll maintained. I would recommend this restaurant to anyone.
We had a #10 & a #12, excellent food, but the green beans were terrible, even tried to feed to my dog & she wouldn't eat them. Drinks were fine♡ All other sides were good! Love to eat here
Customer service was terrible you can't complain about customers coming in when you first open we are the people paying your salaries. If it's that bad find another job