McDonald's

1704 Galleria Blvd, Franklin - 37064
134 reviews
Fast Food Burgers Coffee & Tea
(615) 771-7272

Charged me for items I didn’t order (as I wasn’t told my total at the window) and to top it off my food was cold!I’ve called over 15 times but seems like someone doesn’t want to answer the phone.Ps it was not very busy so not sure what the issue is.Get it together!

this girl ignored us and refused to take our order. waited 5 mins in an empty drive through. they’re not “open” 24hr

Went by on March 12, 2022 and they had 3 people working the entire restaurant and had the dining room closed. Waited 20 minutes in the drive through for no cars to move, so we ended up leaving empty-handed. I specifically only go to McDonalds out of the convenience factor and this was neither quick or convenient. This was the last time I go to this McDonalds.

This restaurant states it is open 24 hours online. I pull up to the drive-thru menu and another car pulls up to the one next to me. After sitting for about two minutes, I asked the gentleman at the other window if he had been helped; he replied no. We both drive around to the window since you could clearly see workers standing behind the counter when approaching the menus. After knocking on the window, an employee finally opens the window and rudely states, "the store is closed; the lights are off!" I understand COVID-19 changed operating hours for many businesses. However, it would be very much appreciated if the owners would update the hours posted online to help potential future customers.

My kid was starving after practice, so we swung by and ordered a happy meal. We get home and in the happy meal box are 4 nuggets and a toy. This is the second time we haven’t gotten what we paid for at this location.

According to google they close at midnight, we pull up at 11:33pm and they say “Ma’am, we closed 33 minutes ago” feeling hurt and sad because i didn’t get my milkshake

Today the service was horrible. The order was not correct and I had to go indoors to obtain a refund. This caused me to be late for work. They are normally expeditiously but for some reason the service has become not so good.

Food was good restaurant was pretty clean the staff seem to enjoy their work they were laughing and talking but working at the same time.

I bought 5 combos # 3 apart from paying a total of 48.79 for a raw meal .. I called and they told me that it was not possible and that it was not their problem that I lived far away that I had to go back to the place to take the food back if No they couldn't help me ,,, I paid for raw food and they still tell me it's not their problem ????

Fastest freshest McDonalds I've been to. Lady at first window was a little rude but pretty ok experience.