Ordered groceries 5 days ago. Schedule pickup was 7pm to 8pm. Got there at 7:30. They didn't notify us by phone they were running late.They said come back between 8 and 830. Got there at 8:10. They didn't notify us AGAIN that they weren't taking any orders!! They said come tomorrow. I know they are busy with orders right now but 2 simple phone calls that they didn't bother making lost my business forever at this Kroger!!!!!!!
Understand these are tough times but for Kroger employees to act like they are the almighty is never acceptable. Two of us out shopping for two households and told that since we walked in together we as 2 people are limited to 1 paper towel and 1 bathroom tissue is outrageous. That is why we had two out doing the shopping so the the high risk could stay safe! We said we would be checking out separately but that did not matter, we walked in together so considered 1. Then when I said our daughter, with her infant, would have to come out simply to stand in line, what was their response.... “good”. So Kroger is ok with putting people at risk. Well, not sure about everyone else but I am not going to support a company who supports putting people at risk.
Great employees and so helpful.
I sadly must report an unfortunate negative experience with my cashier, "Steve" who's name badge said he had been a cashier since 2005. One might think that during that 12 years of employment in his current position that he might have acquired some skills in customer service, but this was not the case. He warmly greeted the young lady in front of me, called her "sweetie", and about her day, and bid her a fond farewell. When it came turn for me to complete my financial transac
Employees are great nut the company doesnt stress service. Prices under the new system are not less...so its over priced and no service. Kriger needs a major revamp
The new remodel is great! Lots of options for a local neighborhood store