Chick-fil-A

2016 Columbia Ave, Franklin - 37064
166 reviews
Fast Food Chicken Shop Salad
(615) 794-8180

This location used to be spectacular, but things have gone downhill. They regularly get orders wrong in the drive thru. My most recent order was missing a whole meal, salad dressing, sauces, and a drink. I haven’t received a meal from them in my last 10 visits or so that wasn’t missing something that was printed on the receipt. On top of that, the customer service is a big step below what you’d normally get at a Chick-fil-a. Several employees have been short, snippy, and unhelpful, even during less stressful non-peak hours.

Never a bad trip to Chick fil-A. Stopped in with the grandsons and it's always a good meal with great service. As always, very clean restaurant and courteous employees.

We love all the food there it's so good as a family!! I love their spicy chicken Biscuit, chicken bowl (wish u can do spicy chicken bowl that would be so good too), Market Salad, chicken nuggets & I would try anything lol. ?????The rest of my family in the mornings they wish the Chicken Minis were all day like breakfast that they do already, lunchtime & dinner time & make it as a meal. From 630AM - Close!!? We think every Chick fil A should do that. ❤️❤️❤️❤️ PLEASE CHICK FIL A!! THAT WOULD BE SO COOL!!! ??WE LOVE YOU GUYS!!??????????????????

Friendly & fast, great food. Can't go wrong with Chick-Fil-A

Perfect. In and out fastThey confirmed just how I wanted my sandwich and then made it just that wayFood was great better tasting than any fast food chicken sandwich I can think ofPlenty of parkingClean insideSmiling staff

Good food, wasy to order, lines move Very quickly and the order is correct!!

We went there 6/15/21 at 6:15 drive thru. It was was nasty! Unedible! Pitiful! $32.00 for Unedible garbage!

Did not receive my whole order. They refuse to refund, because apparently they can either only refund the whole order or none, so they're choosing to pocket the money and not refund. This is not the first time this location has messed up my order.

Exceptional all around. Convince me otherwise.

What efficiency when ordering through the drive through. Take a clue fast food drive thrus.