I have quit going to this location now as the last 4 times I went the order was wrong! My order is so simple a 6th grader could make it...a single burger with mustard,onion & lettuce. They have handed me a double cheeseburger then a single with ketchup & pickle, then another cheeseburger with everything! I told them that they need to tell their employees not to get high before work & wait till they get off....I know they had to be fried to get it that wrong!
This is the worst wendy's I have experienced. Something is always wrong, they close earlier than what the time says and sometimes the hours they say they close change daily. They can accept orders, their system is down, something is ALWAYS wrong. I've experienced such rude people here. It seems like they started to aquire a new team whom seem like it's improving and I don't like to pick but man I tell you customer service does not matter these days anymore.
I paid for a mobile order, I drove around to the area where are you normally order to give my name and was shocked that the line had disappeared. There were two people parked on that side of the restaurant. I started to go in and they stopped me. They told me that they also had mobile orders and that I needed to cancel mine because this Wendy’s was closed. The lights were on, and there was a woman at the window working the register. I have no clue what their problem was but I will not be going back to this location ever again. If you’re hungry, bypass the problems and pick another fast food franchise
So 2 years into the Global Pandemic, I can understand a shortage of workers, and I know to pack my patience ? But I waited for 20 minutes for a shift change that I was informed of thru the drive through speaker, then was told to get out of the line as the 1st car I wasn't pleased after waiting so long to order. So I said what happens when you open back up, the rude worker said in a nasty tone "Then get back in line" I asked if that was fair and she didn't answer, I went to window and asked for GM info and she said she didn't know or have any info about the GM. At the risk of sounding like an entitled American, I decided to not order from that location again.
This is literally one of the worst Wendy’s locations in Memphis. Don’t be fooled because it’s in Cordova. The service is terrible, the food is mediocre, and that’s if they even come to speaker in the drive thru line. I only visit this location because it’s literally 60 seconds from my house, but every time I try to give this location the benefit of the doubt, they always fail…miserably! Today I tried my luck. Yet I wasted 20 minutes in the drive thru just for someone to say, “we’re having a shift change…it’ll be another 15-20 minutes.” This location is having a “shift change” EVERY single time I visit. Or, no one ever comes to the speaker. The line moves incredibly slow, if at all, and the service is just sad. Why don’t I just stop coming, right?? I did. I stopped going to this location for over a year, and recently tried it again just to try my luck, and this location disappoints every time. I wouldn’t waste my time, money, or patience again coming here.
This the third time I’ve pulled up during open hours and it’s either been closed, not taking orders or waited in line for 20 mins only to get to the speaker and close on me! Get it together frfr
so that's my "fresh" large fry, fish sandwich, and bourbon bacon sandwich. You can have it back. $20?? 5 guys cooks it fresh right in front of you..standing outside 10 minutes in the cold waiting for refund.
This is the worst Wendy's location there is in Cordova. It is the only wendy's that I know that does a 30min shift change at 3:30, in the afternoon. In my previous life I was a Mcdonalds GM and a Wendys Operation manager. I've never known a location to do a store shift change during the peek hrs of a business day. Someone in operations need to be notified because this location is not following proper protocol.
Had a good Southwest avocado salad but it was wet lettuce from being in freezer long but was good but they left the bacon and the nuts out. Avocado was good but was getting old u can tell by color of it but at least it wasn't skimpy and lettuce still had a fresh crunch
This Wendy’s has been bad & seems to just keep getting worse…this morning I pull up to the drive-thru window to order breakfast at 10:00 a.m. As I entered the parking lot, I could see that there was someone at the window. When I get to the speaker, two voices start speaking at the same time. One voice said, “Welcome to Wendy’s, may I…,” before being interrupted by the second, more powerful voice that said, “I’m sorry, we’re not taking any orders right now!” I find this to be problematic for a few reasons: 1. There were no signs posted saying that the POS system was down, 2. There was a car at the window when I pulled up, & 3. There was a lack of cohesiveness between the two voices, which lets me know that it was a personal decision to not take any orders at that time. If people don’t want to do their jobs, they shouldn’t be working at these places taking up space when there are plenty of people who need jobs in today's time. Furthermore, that’s bad business for Wendy’s overall & the franchise owner…! This place needs to do better ASAP!!!