I stopped in on my way out of town. The employee working the register was really struggling with the system. (Locating the options) I wanted to add banana peppers to my sub and he couldn't find them in the system. Thats when a coworker showed him where to go and as the coworker said they are in alphabetical order the employee stared at the screen. He had to be promoted where "b" feel in the alphabet. By this time he forgot I asked for a drink and a side note had he asked what kind of bread I wanted it on.Once we got it all figured out he asks for a name for the order. I give him my name and he freezes and turns to a coworker, repeating my name, and admits he has trouble "with names."After taking my order he went on break and I didn't see him anymore.Once I got my food, the Mac and cheese was cold. Not like, just a little warm... It was "someone needs to service the microwave" cold. I asked for it to be heated a little longer. The employee assisting then overheats it and pulls out a bowl of lava and says he can't serve it to me and he'd start over.Overall a pretty dismal experience. The inside of the drink machine looked like it hadn't been cleaned all shift. The place really felt unkempt.
I've always liked Firehouse but lately this location has developed the poor marketing strategy of keeping their open sign turned off, making them look closed, especially after dark. A guy even asked me when I came out if they were open, which they were. It was dead inside on a Friday night, I was the only one inside. You're running your customers off. Not good.
The service was very good. they have best subs over all a great place to eat at.
Sandwich was delicious. Staff was friendly and efficient. Excellent lunch
First time I ever went I ordered Veggie Sub on my lunch break. There were 5 people working behind the counter and it still took them 20 minutes. They were not busy as it was later in the day. I will not be going back as it was definitely not worth the wait.
Quality of the food has gone down greatly. For years we could count on a certain quality and flavor but over the last year, that has changed dramatically. Soggy bread. Skimpy sandwiches made haphazardly.
Fresh and delicious sandwiches! Friendly service! Highly recommend Firehouse Subs if you've never tried them!
I forgot how fire this place is. The people are friendly and the food is worth the price.
Good food and freindly sevice
Great food . Had people in there that wanted to work . And that's worth saying . Keep up the good work