I've been here several times and the food is always excellent,good quality, and the help is friendly, that means a lot to me.
Service was not great. We waited a while for our drinks and order to be taken. Food was good though. Typical O’Charley’s. We ordered 2 kids meals, New Orleans Cajun pasta, and southern fried honey drizzled chicken and changed the sides to a side salad and mashed potatoes. Another note, the bathrooms were horribly disgusting with no toilet paper in any of the stalls.
I used to love ocharleys about 10 years ago, after our last few experiences we will never return. Last night we arrived and got seated quickly, it was 730. We knew we wanted it already so we ordered, our waitress was super sweet. We did not receive our food until 815. When we finally got it the steak was so tough it was inedible. We sent the steak back and only ate the chicken strips, we didn’t want to wait for a new steak because they probably would’ve taken an hour and a half. There were managers wandering around but they never spoke to us even once.
Every time I order pick-up at this location they have everything on time and organized in a nice manner, BUT they gave me unsweetened tea instead of mango tea and my potato soup was horrible. It looked like they added a bunch of cheddar cheese to it and it's not supposed to have any. It was basically cheddar soup with potatoes
The food is great, but the service is extremely slow.
Servers and hosts are super friendly and chill, the environment is amazing and the menu is pretty lengthy, definitely returning.
The only reason I'm not giving it 5 stars is I think the pricing is a bit ridiculous for O'charleys... I could have bought meals an cheesecake at the cheesecake factory tonight for what I spent here....That being said . . THE FOOD WAS SOOOOO GOOD HERE TONIGHT.1st off cheese wedges- they make me happy. LOL.2nd our waiter Devon was super attentive, curtious, an we really didn't have to wait for anything tonight.3rd.... I got a sirloin cooked medium an it was cooked perfectly, an Sooo tender. My neices salmon was amazing looking an she really loved it, my daughter got the ribs an steak - she got the honey gold sauce on the ribs an she loved them.We will definitely go back. Just because the food was SO SO GOOD.PS...the regular Mac N cheese is not good though- don't get that...LolMy side salad an all loaded baked potatoes were amazing though.
I called in a curbside order, i ended up waiting for over 1hr and 10 minutes on 2 southern fried chicken salads, however I ordered a few drinks from the bartender named Casey, she was a excellent bartender
Just had dinner here and I feel almost like I just wasted the last 2 hours of my life. My husband ordered the sirloin "medium" and it came out charred/burned on the outside and very undercooked on the inside. His baked potato was also undercooked. My daughter's pasta meal was literally cold in spots. It took us 2 hours to get seated/served/and meal eaten. I just think that's too long. I overheard the hostess speak very unprofessionally to another customer when she asked where the toothpicks were. She actually told her, "Don't be a Karen!" Just. Rude. Why would the restaurant keep seating people if they don't have enough staff to handle it? Our server was Melissa, but she did a great job, so I don't want to pass blame to her.
Today was my first time visiting this restaurant and I must say this spot is honestly a culinary heaven. The portion sizes are good and the food is out of this world. Every single item my family ordered was outstanding. My husband was so impressed with the ribs as he complimented how the meat was so tender it was falling off the bone. My children loved the kids pizza as well as the pastas we ordered them. The fries, rice, potato soup and macaroni and cheese were absolutely the best sides I’ve ever had in any restaurant. Not to mention the delicious chicken tenders that were a hit for my entire family. I am so eager to come back and try many more items on the menu.