Unbelievably frustrating. The worst part is that I LOVE DD! Ugh... EVERY SINGLE TIME you go to the drive through, plan on a minimum 30-45minutes wait to get from your place in line to the window...REGARDLESS of how many cars are in line. It is absolutely ridiculous and I don't understand why it takes so long to make ice cream and coffee related products? No joke, the other day we decided to just go in instead of waiting in the line. No exaggeration-the entire line of cars got through before we got our order. Furthermore, parties behind were receiving their orders before us. When we asked if they had forgotten us, go figure-they did!? I cannot say enough about how utterly frustrating this location is. In all fairness, the people are nice there, but it is beyond disappointing-it's downright infuriating. I try really hard to like this place, but it's taking bad service to a whole new level. C'mon DD-y'all have GOT TO get it together.
Worse Dunkin ever. Coffee tasted bitter and almost a burnt taste. Took forever to get someone to acknowledge me to even take my order. Had to ask for my coffee, that was just sitting by the machine. And then the employee proceeded to use profanity at me. One of the manager had to tell her to be quiet! I would not recommend this location at all.
Easily the slowest Dunkin I’ve ever been to. Food items often come out incorrectly and once I was give ice cold hashbrowns like they forgot to put them in the oven. I don’t think this is any fault of the employees- they’re always so nice and have good customer service, I think the fault is being understaffed. It should not take 20-30 minutes to order and receive an iced coffee. And hot food items shouldn’t be served ice cold. But that’s just my opinion!
Waited in line for 45 minutes for 2 drinks. Once I the reached 10 minutes I was ready to leave. Due to the way the drive thru is I had no choice but to wait. There is no way to back out or go around. Maybe I caught them on a bad day. Everytime I went past after that the line was always long. I figure the wait is always like that
What’s the point of mobile order to pick up in store if half the time the lobby isn’t even open? Defeats the purpose of the quick and convenient pick up and having fresh coffee when you have to wait 20 minutes in the drive thru for an order placed well in advance.
I’ve never ate here, or gotten coffee or ice cream but I work for doordash and almost every order I’ve picked up I have to asked the customer what else they would want because they are alway out of something. They don’t seem in any kind of hurry either. Maybe they need more staff or to learn to pick up the pace. Also order more product or get more out from the back. Aren’t they losing money from not getting more out? And customers?
I’m sorry but what is the point of having a drive thru, if you’re making everyone consistently wait 15 minutes plus for coffee?! The cold brew is amazing though.
Drive through was awful. I pulled into it about 2:40pm to order a drink, and sat in a line of five cars for around fifteen minutes with no movement of the line. It took another fifteen minutes before I was able to order my drink. Once I got to the window after around thirty-five minutes total, I was already way late to work. The drink tasted amazing although the wait time for it was not worth it.
I’ve been to this Dunkin’ probably 10 times hoping they would get better but their coffee is bitter and absolutely awful. I’ve tried their iced coffee, hot coffee, and whatever else you can order but have poured everything I’ve gotten from here in the sink. I’ve also ordered food and the food is the worst I think I’ve had in my life. It taste as if they made your food 3 days before and sat it out on a display case then sold it to their customers just before it started to grow mold. A very sorry excuse for coffee shop it I could give it zero stars I would. I’d be ashamed if I was the one running this store.
They either don’t have what is ordered, or when they do have it you better not order mobile. Because when they finally do get to making your order they stop in between, talk laughing joke, they may take three more orders make and those. Start back on the mobile order just to stop again.