Terrible!! States they don’t have enough staff to serve (no one was at restaurant) yet 4 staff stood at front complaining about having no staff!! Crazy. Will never be back!!! Lost many customers tonight
This place is good. We like eating here when we visit Chattanooga. The service was good. The waitress was friendly and attentive.4 stars for taste. My burger was extremely greasy, to the point where my bun was soaked in grease and falling apart when I was trying to eat.The pretzel bites were good, the voodoo wings were excellent.My wife got steak tacos, they had more onions on them than steak....
It is a pleasant atmosphere. Outdoor seating for a nice day. The 2 staff members were very friendly. The tacos and rice I had were tasty. The rice should be on the regular sides list not premium. Is a small bowlette (yes i made up a word to shrink bowl) of rice. All in all. It gets the 5 stars.
Took my daughter and her boyfriend here for lunch today. I was surprised to see how diverse the menu was. I was expecting it to be more Mexican. I love that it had burgers, wings, sandwiches and tacos! I had the chicken tacos with Mexican cheese, cilantro and onions. OMG they were so good. The teens had burgers. They were good too!
Unfortunately, I feel like this location of Taco Mac is going downhill. This used to be one of our favorite restaurants, and we often ate there multiple times a week before covid.Our last few experiences have been a little rough; below is a summary of some things we've noticed recently:Cleanliness Rating (out of 10): 7- The wall the booths in the back of the restaurant are against have had a thick layer of dust and the SAME ketchup handprints multiple trips (weeks apart)Staff (out of 10): 8- The staff used to be amazing. Some of the servers who have been there for a while are still great, but some of the newer servers (and hostesses) aren't very friendly or attentive. The last time we walked in, we felt like an inconvenience to the 3 women standing around talking to each other at the hostess stand.- Multiple times we've been there recently, they've been pretty understaffed, which has made it difficult for servers to keep up.Order accuracy (out of 10): 7- On a recent trip, our chicken was brought out with the wrong sauce (spicy garlic instead of savory garlic), which was too spicy. We told the server it was wrong, and she confirmed that she put savory garlic on the ticket and that the kitchen made a mistake. The manager came over and assured that they will make our new order quickly and fix the issue. We understand that mistakes happen and were happy to wait for a new order. Unfortunately, the "make-up" order they brought out had the same sauce. We were in a hurry and could not wait for a third order to be cooked. The manager did apologize and take care of our meal.Online orders (out of 10): 5We've recently had online orders where items were missing or made incorrectly.- Several weeks ago, one of our sides (that we paid extra for) was missing. I called when we got home, but they were pretty busy that night (I believe it was a Sunday) and nobody answered. I called back the next day and was told a manager would contact me later that day. I waited until Thursday and never got a call back. The manager gave us a "free" side with our next order.- We waited 50 minutes last night for our online order, and when we got home, we realized that we were given the wrong burger. I ordered the silver comet, but the burger I got didn't have the guacamole or jalapenos it was supposed to have, and it had mushrooms on it. I looked through the menu to see which burger it could have been, but honestly, I couldn't tell - it had mushrooms on it but didn't look like any of the burgers on their menu. Our ranch was missing, we received no napkins or silverware (we always used to), and the sweet potato fries were very soggy (not a huge deal, but we ordered them extra crispy. I understand this can be difficult to do with a to-go order, but we live less than a mile away). Called when we noticed the issue and nobody answered. Called again today and nobody answered, and there's no option to leave a message.Overall, they aren't terrible, but I think they lack attention to detail and strong management. I don't like to leave poor reviews, but I'm finding it very difficult to get in touch with management.
We had a great first experience, at taco MAC Chattanooga because of a great recommendation! Gracie was an exceptional, personable server, and went above and beyond great service! Our appetizer, and entrées we’re served very fast, and everything tasted super! We asked for extra garlic, and extra Parmesan for our wings and got plenty on the side! Probably the best wings we’ve ever had! Assistant manager Clint came by and bust our tables and checked on us a couple different times! If ever visiting Chattanooga, we will definitely be back and we highly recommend taco Mac!
Great variety of beers on tap- a ton of TV's to watch games. Had the steak tacos- they were great. Buddy had the Nachos- I wish I would have got those instead!
My husband, our 2 boys (12 and 7) and I ate here one night. Our server was Porter. He was absolutely amazing. He made our experience wonderful and well worth the drive (we live a hour from Chattanooga).I got the chicken wrap, husband got a burger and kids got chicken tenders. Both the server and food was great.If you have never been here to eat or next time you go ask for Porter.
I was going to order food from here but I’ll pass. I have been here maybe over 5 times and the last experiences was great. So around maybe December of 2021 I have been having bad experiences when ordering pickup. The last time I ate here my food was cold and completely covered in sauce I did not order on my food. I recently ate here about 3 weeks ago and I ordered pick up. I waited 2 hours on my food and when I finally got it, it was cold . I’m just now receiving my $30 refund on my food. The food is good that’s why I decided to give it a 2 star but if you want your food to be fresh please dine in .
Have always been a fan of Taco Mac until the last 3 recent visits. Every visit has come at a very slow time of the day and with limited # of people in the restaurant. Each time food has come out cold and had to be sent back even though we had a long wait to even get the food. Our table and eating area was dirty, they still have a large portion roped off due to water damage (been that way for months) and the bathrooms were hideous. Our servers have been fine but they are in a bad position because of the kitchen and the cleanliness of the place.