So disappointed. My sweet family made a reservation here at my request for Mother’s Day. Unfortunately we ended up walking out and going elsewhere. When my husband made the reservation he had requested outdoor seating when they asked where we would like to sit. Upon arrival the request was ignored and they stuck us inside near the bathrooms. When we asked to change we were told they had to check first and they only moved us over a booth. We are only a family of 4 so we are not a large party. Despite this we were excited and sat to look over the menu. I have a soy allergy which is a common allergy. Upon arrival we informed the waitress and all she said was she didn’t know what I could have. We arrived at opening so there were only a couple other people in the restaurant at that time. She told me to look at the menu and she would find out. After waiting an excessive amount of time our waitress returned and asked if I knew what I wanted. I was completely thrown off thinking she was going to return and let me know my options as most restaurants do. I let her know what I was thinking about and she ran off. Another long wait later she returned to inform me the item contained soy but offered to alternatives. At which point I asked to speak to the chef. We had now been in the restaurant 40 minutes and not ordered any food. At this request she responded with “our chef is too busy”. This was the point where I said okay thank you we will be leaving. As we were grabbing our items the manager arrived and blocked me into the booth so I could not get up. I do not believe that was his intention but it made me incredibly uncomfortable. He continued to say that the waitress had only asked about a singular item making it to seem it was my fault that we had been there for 40 minutes and did not know what I could have from their menu. The manager offered to assist with finding options but at that point we had already been made to feel a large inconvenience and incredibly uncomfortable in the restaurant. Sadly we will not be returning.
We visited this location to celebrate a birthday with friends with a large group. Our server was very attentive and took excellent care of us. Unfortunately, the kitchen had an off night and I found crab shell in my entree which kept me from wanting to eat my meal. I hesitated to contact the restaurant but ultimately decided it would be best to make them aware of the issue. The manager, Rachel, was eager to offer a gift to bring us back to the restaurant and also assured me that she would resolve the issue. To me, customer service is the most important thing in business and she definitely served me in an attentive manner. We will be back to have a better experience!
Outstanding service. Very well managed. Bartender Jarvis was extremely polite and very professional. Highly recommend this restatement.
We had a wonderful meal to celebrate my eldest brothers birthday last week at Bonefish Grill. My meal was excellent and the service was spot on. My sister-in-law was hesitant about ordering the salmon because she has eaten at a lot of restaurants where it was overcooked. But she said her salmon was the best she had ever eaten. My shrimp and scallops were perfect. Everyone enjoyed their meal. Jake was an attentive yet unobtrusive server and ensured that we were able to thoroughly enjoy our meal and our conversations.
I had Bang Bang shrimp that wasn't swimming in that sauce. It was absolutely good. The bartenders had great personalities and the evening was great. My guest had oysters, crab cakes and Bang Bang Shrimp. Both meals were great!
Food and drinks were great!!A-1service!!Definetely will be returning!!!
We always have a pleasant experience, at Bonefish! It is our favorite place to go, for our date night! Highly recommend Bang bang shrimp! 10/10!
Surprisingly good, our server Moses did a great job of explaining the menu and making sure we were taking care of. I ordered the tuna sashimi, knowing a chain restaurant that is sometimes not a great option however it was better than I expected and we enjoyed it immensely. I also ordered the catch of the week however my wife had the rainbow trout, her's was a better portion size, but both were very tasty.
It’s an ok place to eat. Kind of pricey for what you get. :(
We usually sit at the bar and enjoy appetizers. Our female bartender was very engaging and professional. The food is always top notch. We love Chattanooga Bonefish.