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This rating isn't for this store directly. As they were quick and the delivery driver was very friendly. Thank you.This is an issue with the company as a whole. Ever since you fired the big guy, your quality has just gone down. It doesn't taste the same. You are no longer my favorite pizza place. Honestly, probably won't get papa John's again.
Horrible service!!! We ordered online to have it delivered to our hotel room. After waiting an hour we called the store and they said it was going in the oven now. An hour after that we tracked it on papatrack and it was saying delivered but we never received it. Called the store to have them refund our money and the manager hung up on us.
Best pizza I have found. Fast delivery. They always bring plates and napkins when requested. The spicy garlic butter cups are the best.
It took a little bit to get service was not really happy about that. But just like any other place problem can't get help so I will go back again.
Waited 45 minutes for a carry out, good pizza horrible leadership and service
This Papa John’s may not be perfect, but when my order wasn’t up to par, they mailed us two promo code coupons for a free 2 topping pizza, which we used the following week. All we paid were the tips for the delivery driver, who is a very pleasant young woman. She apologized the first time for the mess up on our previous order and the second time for running a few minutes late; she wasn’t late. This Papa John’s tries to make up for their mistakes and my family appreciates that.
I had a very bad experience at store. I had called and placed my order and they told me that it would ready in about 25 to 35 minutes I get there 40 minutes later and they told me that they didn't have a order for me then I placed the same order in person and the person at the cashier told that it would be ready in 10 minutes which took 20 minutes. I'm highly dissatisfied with their service.
Super cool people. Hat a minor issue with the online ordering. Noah and Shelly made it up to me. Now than fair in my book! I thank you both very much. I will pay it forward. You have my word.
Update: Thank you Andrew for yiur amazing customer service! Andrew stayed late to make me a new papadia when I ordered the wrong one and picked it up at closing time. Thank you Andrew for caring, it mattered!!This store does an amazing job when it comes to customer service. The corporate website has not allowed me to update my address and I ordered a pizza for pick up at the wrong location and Nick from this store not only assured me it was no problem but had my original order copied and their system before I could even pull it up in my email. Not only did they fix my mistake but they matched the pricing I received from my original order. Again this was my mistake but not only did they correct but like it was theirs they assured me it was not a problem for them(even tho it had to have been a annoying inconvenience). Thanks Nick for your amazing customer service, you just reminded me why I am a loyal Papa John's customer! Thanks for all you did for me!