With our recent order we had missed brownie dessert from store 768893 Mt. Rushmore Rd in Rapid City, SD. When calling back to receive a refund for the missed item (only $4 from a $40 order) I was told that we could not be refunded. Only come back and grab the item today or get it within 30 days. Then the manager informed me there was a sign telling you to grap the desserts from the front. Kind of felt like he was putting it on us for missing the brownies. All I could think is signs are easy to miss in a busy lobby. Seeing as how I eat little Ceasars about twice a year I didn't see myself coming back in 30 days. I politely explained this to the manager and was told he could only refund the whole order, but would need the items back. Since we had finished a good portion of our order before finding the dessert to be missing, this was not an option. After politely explaining again it would not be convenient, or even remotely worth it to come back for a $4 item, and asked for a refund again; he explained over that they cannot refund one item and he would need all the items back. I thanked him for making it super convenient and told him to not bother and have a nice day. With our technology and business systems today it should be easy enough to make it right with a customer. Making customers jump through hoops to right a mishap is ridiculous. Sincerely, not a customer anymore
Pizza was amazing and cheap! They are consistent and the staff was nice. ?
Always busy with fast service and good people behind the counter
Always busy with fast service and good people behind the counter
Try the wings when you get pizza they are AWESOME! YUM ?
I ordered one of these in crescent city, CA. when they first came out and it was very good, served hot, and not prepackaged. Several months later I'm in Rapid City and ordered one online along with a pizza. The pizza was what I expected but see photo below in regards to my disappointment. In my experience I've been quite happy with their deserts cinnamon roles etc. which have never been prepackaged and served as a restaurant should hot and relatively fresh. I hope this is not something that Little Ceasars is changing to nation wide.
Gotta say, their Crazy Calzone is the best thing they've ever served!
Good pizza, good customer service and fast service
Got my food quickly but the Cashier/manager (not sure on her role) spent the 1st 3 minutes complaining about other employees to the employees currently working. I work in the industry and understand how frustrating it can be sometimes but as a customer service focused manager I was very unimpressed with this young lady. While I'm sure she is much different outside of work I was disappointed on her bad mouthing other employees when she should have been focused on the 2 other guests who were there before me. Other than that, it's an overall great location.
Love the fact that they still have their regular pizza at an old price. I'm from NY and this used to be the price 2 years ago.I could tell the oil was of bad quality but hey I'm eating a pizza, then a cheap pizza. I don't deserve to complain.