Edited: Down rated to one star for the generic ‘Reply from the Owner’. Take responsibility for your franchise.Ordered delivery from Elgin St location for a 8 inch Tuna and JJ Cuban. Called to complain about the tuna as the first two bites of the sandwich; there was no tuna. Manager said it’s in between the cheese, so I looked and there was just a smear. There was less than a tablespoon of tuna on the sandwich. You couldn’t even smell OR taste it. Manager claimed that that was the amount they were instructed to put on the sandwiches. Meanwhile my guest was eating the JJ Cuban and there was no mustard… Horrible experience with this and was not worth the cost that was charged.
It was okay. Didn't have alot of choices, I like Spinach instead of lettuce, was not an option.
This was originally posted on YELP on October 15, 2021.Traveling across country. Stopped at this store for a couple of grinders to take out. Made my order no problem. First this I then noticed there was trash on the floor. Second thing I saw a employee brining out a pan of dough. He started stretching the dough out then he received a call or text message on his cell phone. He reaches in his pocket to get the phone. Once he finished he put his phone back in his pocket then without washing his hands he proceeded to go back to stretching the dough. Third thing we mentioned this to the cashier that this was very unhealthy what the young man did and the response we received was THE DOUGH WAS GOING TO GET BAKED AND THAT THE OVEN HEAT WOULD KILL ANY GERMS ON THE DOUGH. I was baffled by this unprofessional response. The young man was not wearing any gloves. I was so discussed with this behavior that once I got back to my hotel room I threw both grinders away. I have no idea who the shift supervisor was but if there was one on duty he or she wasn't doing there job properly. My wife was so upset she never plans at eating at a Jimmy John's again.
The last two times I have ordered from here.. the service is awful. They are so worried about being ‘freaky fast’, both times they did not get my full order. It’s just kind of lame.
Freaky fast my butt. I have been in the drive through for about 15 min with only 3 cars ahead of me. I came here on lunch and now I am going to be late back. Oh and during this whole review I have not moved 1 inch
The staff is always friendly however the past 3 times I have ordered sandwiches from here you can tell and taste the veggies are all expired by how mushy they taste and spoiled and the bread is dry and hard. I have had some of the best sandwiches from here before In the past so I don’t know if it’s different management or food shortage
I like Jimmy Johns. FREAKY FAST.
Over hour wait on delivery (was within 1 mile of location); sandwich was not very fresh (probably due to delivery time). After waiting over an hour, I called and the person was very polite and said call again in 20 minutes if the order didn’t arrive. Order was delivered 10 minutes later and delivery guy was polite and apologized for delay. Weds night so maybe don’t order on a weekday night. Normally big fan of jimmy johns but had less than great experience with the one order to this location
An employee was there, headset on. To tell me that they're closed on Sunday. All posted hours say they're open and there's obviously staff. I just wanted a sandwich
The store hours need to be updated online. There is no sign where you order stating that they are closed only a small piece of paper in the drive thru window.