Walked in at 6:30pm on 5/30/22. The parking lot had roughly 10-15 cars which is not a lot for this location. There was four 3 employees standing behind the bar just goofing off. The forth employee walked and and right past us to go join in with the other three at the bar. Not once did anyone speak or acknowledge us what so ever. We stood there for around 5 mins before walking out. Poor customer service.
We were in Sumter a week, ate out 4 times and this was the worst place.I understand everyone is understaffed!!The problem is when you have 3 employees standing in the front on their phones not helping anyone one or doing anything.We got seated and no silverware. I realized we didn’t have silverware when our food arrived. I walked up to the front and asked if we could have some silverware . They said is needs to be rolled. I’m like I don’t care if it’s rolled I just want to eat. But nope I didn’t get any… I asked another server got 1 plastic. Server came back then we got 5 more plastic. We were a group of 6.Our server asked to clear our free dinner plates we handed her what was available and she said “I’ll just leave it here”. I did not understand.We waited for a bill or her to come back… no one so we paid at the table and left.Three people still on their phones, no thank you, bye, have a good day nothing.Our food “I assume” was hot when it came out, and everything was correct. Just no support to make the evening go well.A true disappointment .
Their lobster and crad is sooooooo good i,m about to orden some now
NY Strip was spot on, 1st round of biscuits were cold , but the next 4 rounds were melt in your mouth delicious ?.
Lobsters were Fresh and Cooked to Perfection! Yummy!
Won't be coming back unless I can eat inside.I ordered curbside today because I needed to get back to work. I ordered the salmon bowl, which I get about once a month, this is my splurge meal since its a $15 meal. They brought me my food timely but my Brussels were burnet and they completely left out the salad. Usually everything is so good here. Minus their desserts. They aren't good.But this for some reason really hurt on a personal level. Cus thats a lot of money to spend on food that care isn't even put into. So I guess just don't pick up food unless you check it. Cus now I'm at work eating these burnt brussels cus I cant leave and get more food.
The Chicken and Shrimp Alfredo was delicious! Also, spinach Lobster artichoke was awesome.
the food was good. they stop serving salads before your meal. other than that it's ok
Service was excellent, Cody was friendly and professional. Really enjoyed my meal
I'm sorry Red Lobster but very disappointed in my diner today. The Shrimp which was grilled garlic shrimp had no taste and no flavor what so ever....my broccoli was not cooked, and rice was dry and no flavor. I waited almost an hour for my food and when I did get it.....it was not anything I had expected. We love Seafood but this was really bad.