There was once a time when the food and service was 5 star. There was a line out the door and people couldn’t wait to get in. I built my sister up on the amazing philly’s and well I was beyond disappointed. The cheesesteak seemed to be over cooked or old. When asked about dine in the owner said she didn’t have enough staff to accommodate. I think if your 3 girls at the front have time to chat and play on their cell phones, then they have plenty of time to bust a table or two. You are in a business where your reputation and revenue relies on the customers. Instead of making excuses for your employees getting their feelings hurt when a customer is rude perhaps you should teach them to get off of their phones and work. Perhaps hire someone older than 15 to teach them real life customer service skills because the children are falling short. I overheard conversations between the girls up front not appropriate for customers ears. I pray for the sake of this business instead of taking offense to these comments, use them to be great again. The food was once on point but had gone by the wayside. I wish you the best.
The young lady at the counter was nice, but since they are short staffed, I should have known that it wouldn’t be up to par.Sandwich was bland and even my wife commented that she didn’t like it.I know Covid is killing businesses but the quality was just not there today.
It's pretty sad what this place has become. No seating inside. Their excuse is they don't have enough people. I personally witnessed 4 young ladies sharing what they had on their phones the entire time we were there waiting for our sandwich. If they have time to play on their phones, they certainly have time to clean tables. The fries are horrendous. Do Not Order These! You could crumble them in your hands. They were way overcooked. I hope this business recovers but it may be lost. There used to be a line out the door. Today, not so much!
Look. It doesn't matter the time of day, it takes FOREVER to get your food. Just waited 40 minutes in person to get a sandwich. Tastes good, but never worth the wait. Update: I'm lowering stars bc not only did we waste our time getting it, but it was salty and didn't have enough cheese to be considered a Philly cheese steak. Old location used to be great. Idk what happened :/
Tonight was our first experience, and Philly’s knocked it out of the park!The absolute best cheesesteak, and spaghetti w/ meatballs, we have ever eaten. Outstanding pasta sauce, and the loaf of garlic bread, we ordered, was about two feet long!Highly recommended!
Ordered a Philly cheesesteak. Did not have fries at the time because they said they were cleaning the fryer so I got an eclair instead. Desserts are shipped in, not made there. This location is current short staff. I didn’t mind waiting. Friendly staff. Food was hot. Ate outside on patio. Indoor dining was not available which is okay because I’m thinking COVID.
Ok product, high price, and even longer wait times.I got here at 6:26pmI ordered at 6:29pmI received my sandwich at 7:15pmA place called Philly's should be able to make a single Philly in under 45 minutes. The sandwich was decent but not for that price and definitely not that wait.
Stopped in here for a late lunch today. Had a chicken Philly and fries, to go since there’s currently no inside seating. Over all the sandwich was ok, the meat was a little over cooked and there wasn’t much cheese. Also the bread was a bit stale. The fries were delicious though. Guess I was expecting a great cheesesteak since it’s the name of the place! The service was great and the staff was friendly!
great food and great people that work there it is well worth the money and wait
This is the second time that we have ordered an not gotten the extra we paid for. We didn't get onions an peppers just mushrooms an extra cheese we did not get the extra cheese yet again an was over charged for the extra cheese 3 dollas and some change. This will be the last time we have this place Will be calling yet again about our order which the first time nothing was done about it after asking for no onions or peppers they still put them on an no extra cheese. We used to love this place but it seems like they are not caring or paying attention to what the order says. We paid good money for our measl