This is a small McDonalds attached to a gas station. The car linesmoves fairly quickly and the food is hot
Went through the drive thru around 11 am. Fries were undercooked and limp, covered in the gross specks left when oil is super old. Ordered a mcdouble with slivered onions and mayo but got minced. Ordered a cheeseburger happy meal with only cheese and it came with everything on it. Not only were both sandwiches made incorrectly they were very dry like they were from yesterday.
I'm leaving this review before I even got my food. So this rating is based of customer service alone. On entry there were a couple people waiting to be served there food already paid for. I quickly placed an order at one of the self serve Kiosk, ordered my food and grabbed a table number. The payment machine was out of order so I proceeded to check out where I was the only person in line and waited for about 15min before finally getting taking care of. Mind you during this entire process not one person welcomed me to the location or even acknowledged I was even a paying customer. Being a bit upset already if the poor customer service I told the manager who took my order " I was starting to think you guys forgot you had customers inside the store". This statement was made because they seemed to only be attending to drive through and Uber eats & other delivery meals. As I write this review I'm sitting here watching two frustrated customers waiting to get orders taken as kiosk don't seem to be working properly. Employees instructed them to order at kiosk even though the machine tells you to pay at counter due to the error. Does this location even care about the people inside or are we to just serve ourselves? I continued to sit down and place my table number down. And waited patiently for my order when the same manager called out a 3 digit number so I didn't respond due to my number being 14 for my table locator. I asked if that was Mt order when no1 responded. Manager then responded with you got a reciept? What's the point of a table locator if you just have to go get your food? I'd rather eat the horrible truck stop food next store next time. Worst customer service in the area guarant with their outstanding 3.2 star rating.
Good food, efficient service. Strictly business, not going out of their way to be friendly.But I came in for a quick meal, not to make a new friend ?
The worst service ever! They recorded partial order, double charged on the strawberry shake, line was around the corner as the person taking the orders could not get it right for anyone in line...ugh...so much for the fast food service...took over 40 min to get two meals. ?
Very busy McDonald’s that’s attached to a gas station. Very slow and every time my kids want McDonald’s and I don’t wanna travel too far away from where I am, I’ll go here with good intent and everything is usually really messy. Burger all over the place fries not very good and nuggets taste like they have a surplus of them and them them out under a lamp.
Not just for me, they are handing out the wrong order far too often. Two mornings in a row they've given the wrong bag to me...but today they handed me the wrong bag twice. A car pulled in front of me at the pick up window today, handing their wrong bag back to get the right one.Another problem...a sausage cheese biscuit is $1.70 with tax. A sausage biscuit add cheese is over $2.50. Same meal but gets rang up wrong a lot. 0.99 for adding a single slice of cheese seems a bit much.A single hashbrown is more than a sausage cheese biscuit at about $1.50. That seems too high.I am glad to see the pay go up, and I do not mind paying more to support that, but training really needs to improve and prices need to make more sense.
This McDonald's on North Main Street in Summerville is a convenient and well managed McDonald's location that is easy to get in and out of when you are in the area and need something fast and simple. I have had a positive experience every time I have been here. The staff here is very friendly and efficient.
Food was fast and hot. I'm happy to see the self order kiosk is back to being open again. ? yea! I didn't have to wait in line to place my order. Smart move McDonald's.
This McDonald's on North Main Street in Summerville is a convenient and well managed McDonald's location that is easy to get in and out of when you are in the area and need something fast and simple. I have had a positive experience every time I have been here. The staff here is very friendly and efficient.